Concierge - Nights

www.findapprenticeship.service.gov.uk - Jobboard; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retirement community in Northampton is seeking a compassionate and dedicated Concierge to provide outstanding service to residents. Key responsibilities include greeting visitors, managing calls, and handling requests efficiently. The ideal candidate will possess customer service experience, strong organizational skills, and the ability to manage multiple priorities calmly. This position offers the opportunity to join a supportive team dedicated to enhancing the lives of residents.

Benefits

Access to leisure and retail discounts

Career development opportunities

Supportive work environment

Qualifications

• Experience handling telephones and/or in a customer service role.
• Ability to handle multiple priorities.
• Good organizational skills.
• Ability to react calmly in emergency situations and demonstrate consideration.

Responsibilities

• Greet and direct all visitors, making them feel welcome.
• Operate the switchboard and handle calls.
• Monitor the bistro area for refreshments, music, and cleanliness.
• Handle resident requests and queries efficiently and effectively.

Skills

Customer service experience

Ability to handle multiple priorities

Good organizational skills

Calmness in emergencies

Job description

Package Description:

Shift Details: bank position, hours may vary

At The Hawthorns, we believe in supporting those who support our residents. We recognize and celebrate our hardworking colleagues, champion your career development, and offer a range of apprenticeships. Additionally, we provide access to various leisure and retail discounts.

We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a Concierge.

ABOUT THE ROLE

Your focus as a Concierge will be to create a positive and lasting first impression of the company. You will answer incoming calls, greet visitors, and provide high-quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors, making them feel welcome
• Operating the switchboard; handling external and internal calls from residents, taking and passing on messages
• Monitoring the bistro area for refreshments, music, and cleanliness
• Handling resident requests and queries efficiently and effectively

ABOUT YOU

To be successful in your application, you will embody our values of caring, supportiveness, honesty, respect, and accountability in all that you do.

Our ideal candidate must have:

• Experience handling telephones and/or in a customer service role
• Ability to handle multiple priorities
• Good organizational skills
• Ability to react calmly in emergency situations and demonstrate consideration

ABOUT THE HAWTHORNS

The Hawthorns offers a unique retirement model with properties available to rent for individuals or couples seeking an independent lifestyle at beautiful locations nationwide. Our retirement villages are vibrant and welcoming; we eat, have fun, and live together. Our vision of ‘creating meaningful lives together’ is achieved through exceptional service and experiences across our four luxurious retirement homes, establishing ourselves as the preferred choice for residents and employees.

Please note:

• This role requires a DBS Disclosure check, with costs covered by the business.
• Proof of eligibility to work in the UK is necessary.

This advert may be withdrawn prior to the deadline depending on application volume and business needs.