Concierge - Flexi Hours

Hyatt Corporation; London; On-site; GBP 20,000 - 26,000; Part time

Job summary

A leading hospitality group in London is seeking a Concierge for a Flexi Hours role. You will enhance guest experiences through personalized service, maintain concierge resources, and collaborate with hotel departments. Ideal candidates will have prior concierge experience and a strong focus on guest satisfaction. Competitive benefits and career growth opportunities are provided.

Benefits

Discounted hotel stays for family and friends

Free meals on duty

Complimentary uniform laundry

Headspace membership

50% discount on dining

Continuous learning and development opportunities

Qualifications

• Proven experience within a concierge department, ideally in a premium hotel environment.
• Ability to anticipate and respond to guest needs with professionalism and efficiency.

Responsibilities

• Warmly welcome and assist guests upon arrival and throughout their stay.
• Provide personalized recommendations and services tailored to individual guest preferences.
• Maintain and update concierge resources like brochures and maps.
• Stay informed about local events and dining options to provide accurate guidance.
• Collaborate with other hotel departments to fulfill guest requests efficiently.

Skills

Exceptional communication skills

Interpersonal skills

Guest-focused approach

Knowledge of local attractions

Job description

Overview

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, there’s a home for every stage of your career. With Flexi Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.

Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.

Next steps: Apply today for this Concierge – Flexi Hours role and start your journey with Hyatt Hotels London Stratford!

Responsibilities

• Warmly welcome and assist guests upon arrival and throughout their stay, ensuring they feel valued and attended to.
• Provide personalised recommendations and services tailored to individual guest preferences and needs.
• Maintain and update concierge resources, such as brochures, maps, and information on local attractions.
• Stay informed about local events, dining options, entertainment, and services to offer accurate and valuable guidance.
• Collaborate with other hotel departments to ensure guest requests are fulfilled efficiently and seamlessly.

Qualifications

About you

You’ll bring proven experience within a concierge department, ideally gained in a premium hotel environment. With exceptional communication and interpersonal skills, you have a strong guest-focused approach and the ability to anticipate and respond to needs with professionalism and efficiency. Your in-depth knowledge of local attractions, dining, and services enables you to provide personalised recommendations and ensure every guest enjoys a memorable stay.

Benefits

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Hyatt Hotels London Stratford

The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone\'s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

About this role

Next steps: Apply today for this Concierge – Flexi Hours role and start your journey with Hyatt Hotels London Stratford!