Concierge / F&B Assistant / Hotel (AWDO-P13395) in London)

AWD online; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established hotel chain in Central London is seeking a Hotel Concierge / Food and Beverage Assistant. The role involves providing information and assistance to guests, managing bookings, and serving food and beverages. The ideal candidate will have excellent customer service skills and a professional demeanor.

Qualifications

• Experience in customer service roles preferred.
• Ability to handle guest complaints professionally.

Responsibilities

• Assist guests with inquiries and provide information about hotel services.
• Manage bookings and maintain accurate records.
• Serve drinks and snacks in the bar and lobby areas.

Skills

Customer Service

Communication

Administration

Job description

Hotel Concierge / Food and Beverage Assistant to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image at all times is required for a well-established hotel chain based in Central London.

Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage duties which includes working behind the Bar.

SALARY: Competitive

LOCATION: Central London (Holborn)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Hotel Concierge / Food and Beverage Assistant to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times.

Working as the Hotel Concierge / Food and Beverage Assistant you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests.

As the Hotel Concierge / Food and Beverage Assistant you will maintain a courteous and professional telephone manner at all times and deliver all faxes, messages and correspondence to guests or the relevant department in a prompt and timely manner.

DUTIES

Your duties as a Hotel Concierge / Food and Beverage Assistant will include:

Administration

• Keep a supply of local maps, brochures and magazines containing relevant local information

• Keep accurate record of all bookings made for guests (taxis, restaurants, child-care, tours, car-hire, mobile phone hire etc)

• Keep record of all laundry orders, pick-up and delivery details

• Deliver all faxes, messages and correspondence to guests or the relevant department in a prompt and timely manner

• Ensure that hotel and company brochures are displayed at the Concierge desk prominently

• Obtain a guest list from reception at the start of each shift

Telephone

• Be fully conversant with all telephone and fax equipment

• Keep record and be familiar with all extension numbers in the Hotel

• Maintain a courteous and professional telephone manner at all times

• Record and pass all messages to guests and other employees in a prompt and timely manner

Guest Services

• Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities

• Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner

• Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments

• Collect and deliver laundry/dry cleaning to and from guest bedrooms and ensure it is sent to the laundry company on time

• Ensure all room moves are dealt with and recorded efficiently following company procedures. Report customer feedback to reception following the room move

• Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements

• Identify return and regular clients and make sure they are welcomed back to the hotel

• Recommend hotel facilities and services first, or those of sister hotels if possible

• Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest

• Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary

Accounting and Cashiering

• Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it

• Be familiar with the deposit/payment policy of suppliers

• Inform the guest where a higher charge will be incurred due to including commission

• Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list

General

• Be fully conversant with hotel and in-room facilities

• Keep the Concierge desk and lobby area clean and tidy at all times

• Carry out minor repairs in guest bedrooms and public areas when necessary

• Arrive on duty at the correct time

• Ensure full and accurate handover between shifts

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13395

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