Concierge, Eaton Square

Grosvenor Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious property management company in London is looking for a Concierge to deliver high-quality customer service within a prestigious residential area. You will be the primary point of contact for residents, ensuring their needs are met and managing relationships. The ideal candidate will have experience in high-end customer service roles, excellent communication skills, and a basic understanding of maintenance tasks. This position involves a 40-hour work week on a rota basis.

Qualifications

• Experience in a high-end and customer-focused position.
• Excellent communication and interpersonal skills.
• Some basic understanding of maintenance tasks.

Responsibilities

• Deliver concierge services for properties.
• Manage customer communication and expectations.
• Conduct building inspections and ensure safety.

Skills

Customer service expertise

Communication skills

Teamwork

Job description

Working in one of London’s most prestigious residential garden squares, this role will allow you to have daily interactions with some of our key, high-profilecustomers and really own these relationships on a daily basis. Thriving in a customer facing role, you will be the first point of contact for our customers on Eaton Square, highly visible and the face of the Eaton Square team.

You will put the customer at the heart of all you do and will enjoy the direct exposure and interactions with our customers within the allocated portfolio, building trust, and prioritising tasks which you will see through to a resolution.

Key Responsibilities

• Delivering all concierge services required for the properties within your allocated section, this could include supporting vulnerable adults.
• Owning customer communication within the buildings, keeping your customers informed on any issues as required.
• Being the face of the Eaton Square team, and the first point of contact for our customers, ensuring that they are kept updated on any issues that they report.
• Building trust with our customers, capturing important feedback from our customers
• Working with our suppliers to ensure that all maintenance tasks are completed to a high standard.
• Building Inspections, ensuring safety and security at all times
• Proactively manage the gardens, and working with our Garden Landscape team
• Work with the wider Operations and Grosvenor teams contributing to our sustainability and people positive goals

Work Rota

The Concierge service is to be provided on a rota basis, averaging 40 per week over a 1 month period, but may need to be changed in order to deliver the required service levels:

• A working day is defined as 8am – 6pm, including 1 hour lunch break and 2 x 30-minute breaks

Key requirements

• Experience in a high-end and customer focussed position, ideally in a concierge type role.
• Experience in managing customer expectations and relationships, sometimes with high-profile and challenging situations.
• Excellent communication and interpersonal skills
• Some basic understanding of maintenance tasks
• Work as part of a team to deliver customer requirements
• Enhanced DBS check
  

We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on [e-mail] to discuss.

Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact [e-mail]

To apply for this job please click on "Apply".
To begin your application you will be asked to create an account.

Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses and protects the personal information which you provide to us. You can read the notice here - https://www.grosvenor.com/legal/recruitment-privacy-notice