Concierge (Days)

Ballymore; London; On-site; GBP 25,000 - 34,000; Full time

Job summary

A leading company in property management is seeking a dedicated Concierge to ensure exceptional service for residents. Responsibilities include managing inquiries, maintaining building security, and providing assistance in a high-pressure environment. Candidates should have strong communication skills and the ability to multitask effectively.

Qualifications

• Polite, confident demeanor.
• Strong verbal and written communication skills.
• Ability to manage time efficiently.

Responsibilities

• Provide quality service and ensure prompt handling of requests.
• Assist with resident security and maintain safety.
• Manage inquiries professionally and issue parcels.

Skills

Communication

Multitasking

Patience

Job description

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Hours: 42 per week, 4 on 4 off, days (7am - 7pm)

Your new responsibilities:

• Provide quality service to residents and ensure individual requests are handled efficiently and promptly.
• Assist with the security of residents and the building at all times, maintaining safety for all residents and visitors.
• Handle requests and inquiries to the Concierge Department (in person, email, phone) professionally and timely.
• Accept and issue residents’ parcels.
• Greet residents, guests, and clients professionally, demonstrating a stand-to-greet service.
• Maintain communication systems within the estate, including telephones, radios, intercoms, and life systems.
• Ensure access is restricted to authorized persons only.
• Issue visitor parking permits and explain onsite parking procedures.
• Coordinate with security staff and communicate any concerns or incidents.
• Liaise with cleaning staff regarding rubbish removal and follow operating procedures.
• Report security, health, safety issues, incidents, or complaints accurately.
• Safeguard security keys, following standard procedures, and issue only to authorized personnel.
• Participate in cross-training with other resort departments.
• Respond to resident inquiries via the b. Life system, ensuring ticket time constraints are met.
• Handle residents’ dry cleaning/laundry with proper documentation.
• Audit apartment and estate keys during night shifts, following up on missing keys.
• Proactively address maintenance and cleaning issues within the estate.
• Maintain a safe environment for all residents and staff.
• Handle personal data securely, comply with GDPR, and lock computers when unattended.
• Report accidents and record them appropriately.
• Manage lobby lighting timings.
• Handle high-pressure situations calmly and effectively, especially during queues or challenging interactions.

What you need to succeed:

• Polite, confident, and patient demeanor.
• Ability to multi-task and manage time efficiently.
• Strong verbal and written communication skills.

Ballymore operates as an equal opportunities employer.