Concierge CCTV Manager

Thurrock Council; Colchester; On-site; GBP 45,000 - 53,000; Full time

Job summary

A local government organization in Colchester is seeking a CCTV Operations Manager to lead a dedicated team focused on enhancing public safety. This role involves overseeing CCTV service operations, ensuring compliance with regulations, managing resources effectively, and implementing improvements for a high-quality service. Ideal candidates will possess strong leadership skills and a clear understanding of public safety protocols. A competitive salary and employee benefits are offered.

Benefits

Generous annual leave

Hybrid working opportunities

Flexible working arrangements

Responsibilities

• Lead and inspire a dedicated team for maximum operational efficiency.
• Oversee daily CCTV service operations to meet quality standards.
• Develop partnerships for timely responses to incidents.
• Ensure compliance with regulations and maintain operational integrity.
• Implement innovative solutions for continuous service improvement.
• Manage personnel and technology for effective resource utilization.
• Maintain systems for sensitive data and information management.

Skills

Team Leadership

Operational Management

Public Safety Awareness

Compliance Knowledge

Problem Solving

Job description

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Job Description

Salary: £45,624 to £52,038 per annum

Grade: F

11-month Fixed Term Contract

37 hours per week

We are seeking an experienced and dynamic CCTV Operations Manager to lead a high-performing team dedicated to enhancing public safety. In this key role, you will be responsible for overseeing the daily operations of the CCTV service, ensuring that resources and information are effectively managed to meet the needs of various stakeholders. You will ensure that staff and assets are deployed effectively, demonstrating value for money and achieving the highest impact for the service.

The post will be working within the Community Protection, Resilience & Enforcement Team responsible community safety, protection, resilience and enforcement activities within Thurrock.

The CCTV team works alongside the Council's Anti-Social Behaviour, Street Enforcement, Parking Team to keep Thurrock a safe place to live, work and visit.

Duties include but are not confined to:

• Lead, manage, and inspire a dedicated team, fostering a culture of best practice and continuous improvement.
• Oversee the day-to-day operations of the CCTV service, ensuring that it meets all required standards and delivers a high-quality service to internal and external stakeholders.
• Develop and maintain strong working relationships with a range of partners to ensure effective and timely responses to a broad range of critical incidents.
• Ensure compliance with relevant regulations and best practice standards to maintain the integrity and effectiveness of the CCTV service.
• Drive continuous service improvement by implementing innovative solutions and problem-solving approaches.
• Manage the service's resources, including personnel, technology, and data, to maximise operational efficiency and effectiveness.
• Maintain robust systems and processes to ensure the efficacy of the CCTV operations, including the management of sensitive data and information.

Closing Date:

Redeployment Only: 18th August 2025

Internal & External Applications: 31st August 2025

Interview Date: To Be confirmed

For an informal discussion about the post please email Housing Enforcement Manager, Dulal Ahmed on [e-mail] including your number and he will ring you.
To view the Job Profile and Person Specification please follow the link below:
Download Job Profile (PDF Document)
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About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council

Salary range

• £45,624 - £52,038 per year