Concierge Call Handler - Colchester

Spicerhaart; Colchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading property management company seeks a Concierge Call Handler in Colchester. In this role, you will manage incoming and outgoing communication while providing administrative support to the team. Success in this position requires excellent customer service skills and the ability to work in a fast-paced environment. Join a company that values personal development with dedicated training and growth opportunities.

Benefits

Uncapped commission scheme

Participation in the Elevate scheme

Ongoing coaching and development opportunities

Qualifications

• Highly self-motivated and target-driven.
• Excellent telephone etiquette and customer service track record.
• Proficient in computer usage with strong keyboard skills.

Responsibilities

• Handle a high volume of inbound and outbound contacts via calls, webchat, and email.
• Register client details and arrange viewings.
• Complete various administrative tasks including data input.

Skills

Self-motivated

Telephone etiquette

Resilience

Organizational skills

Time management

Customer service

Job description

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Concierge Call Handler - Colchester, Colchester

Client:

Location:

Colchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

Job Views:

3

Posted:

05.07.2025

Expiry Date:

19.08.2025

Job Description:

Overview

As a member of our concierge team, your responsibilities will include:

• Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
• Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
• Booking property valuations.
• Completing various administrative tasks for our network of branches including data input.
• Collaborating with your team to achieve success and maintain consistently high service standards.

Candidate Requirements:

To excel in this role, you should answer "yes" to the following statements:

• I am a highly self-motivated, ambitious, target-driven individual who can work independently and adapt to changing situations.
• I possess excellent telephone etiquette.
• I am resilient and can work effectively under pressure and within deadlines.
• I thrive in competitive environments.
• I have exceptional organisational and time management skills.
• I am proficient in computer usage, with excellent keyboard skills.
• I have a proven track record of delivering outstanding customer service.

Video Testimonials:

Hear from some of our current staff members by clicking on the following link:

Rewards:

• Competitive basic salary ranging from £24,000 to £25,500 per year, depending on sales experience.
• Uncapped commission scheme in addition to the basic salary.
• Participation in the company Elevate scheme.
• Dedicated training from day one, with ongoing coaching and development opportunities to advance your career at Spicerhaart.

How to Apply: