Concierge - Bank

Avery Healthcare Group; Clevedon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Clevedon is seeking a Night Concierge to join their award-winning team. The successful candidate will be responsible for greeting visitors, handling phone calls, and ensuring the bistro area is welcoming. Experience in customer service and strong organizational skills are essential for this role. Join us in creating meaningful lives together in a vibrant retirement community.

Benefits

Access to leisure and retail discounts

Opportunities for career development

Qualifications

• Experience handling telephones and/or in a customer service role.
• Good organizational skills.
• Ability to react calmly in emergency situations.

Responsibilities

• Create a positive first impression by greeting visitors.
• Operate the switchboard and handle calls.
• Monitor the bistro area for cleanliness and refreshments.

Skills

Customer service experience

Organizational skills

Ability to handle multiple priorities

Job description

Package Description:

Shift Details: Night position, 8 pm-8 am as and when required

At The Hawthorns, we believe in supporting those who support our residents. We recognize and celebrate our hardworking colleagues, champion your career development, and offer a range of apprenticeships, along with access to leisure and retail discounts.

We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a Concierge.

ABOUT THE ROLE

Your focus as a Concierge will be to create a positive and lasting first impression of the company by answering incoming calls, greeting visitors, and providing high-quality service to residents.

Other responsibilities include:

• Greeting and directing visitors, making them feel welcome
• Operating the switchboard; handling external and internal calls from residents, taking and passing on messages
• Monitoring the bistro area for refreshments, music, and cleanliness
• Handling resident requests and queries efficiently and effectively

ABOUT YOU

To be successful, you will embody our values of caring, supportiveness, honesty, respect, and accountability in all that you do.

Our ideal candidate must have:

• Experience handling telephones and/or in a customer service role
• Ability to handle multiple priorities
• Good organizational skills
• Ability to react calmly in emergency situations and be considerate

ABOUT THE HAWTHORNS

The Hawthorns offers a unique retirement model with properties for rent, catering to couples or individuals seeking a rich, independent lifestyle at beautiful locations across the country. Our retirement villages are vibrant, friendly communities where residents eat, have fun, and live together. Our vision of ‘creating meaningful lives together’ is achieved through exceptional service and experience across our four luxurious retirement homes, establishing us as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be covered by the business
• Proof of eligibility to work in the UK

This advert may be withdrawn prior to the deadline depending on application volume and business needs.