Concierge

Hilton Worldwide, Inc.; Woking; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hotel chain in Woking is seeking a Guest Services professional to serve as a primary contact for guests, providing information and support. The role requires strong communication skills, a commitment to customer service, and flexibility in working hours. This position offers a rate of £12.27 per hour, along with various benefits including meals, travel discounts, and holiday allowances.

Benefits

Free meals when on duty

Personal development programs

Team member travel program

High street discounts

28 days holiday including bank holidays

Qualifications

• Flexibility to respond to different work situations.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a key point of contact for guests.
• Provide information and booking services.
• Maintain a clean and safe working area.
• Project a professional manner emphasizing hospitality.

Skills

Positive attitude

Good communication skills

Commitment to customer service

Flexibility

Knowledge of local area

Job description

Get ready to be part of something truly extraordinary at the new Hilton Woking, taking a leading role in Woking's Victoria Square redevelopment. Join us on our journey as we foster a unique team culture, become an integral part of the community, and embrace sustainable practices in everything we do.

Our hotel showcases 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

Please note this role will work on a rota basis from Monday to Sunday with a mix of early and late shifts. We do therefore require candidates to be flexible to work across the week

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A WORLD OF REWARDS

• Hourly rate of £12.27
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel - We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community. As the hotel does not own a car park, a permit can be purchased for a yearly annual fee or daily payment directly to the car park.

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office