Concierge

TN United Kingdom; Tamworth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge for its new Retirement Communities Service. This role is pivotal in providing support and guidance to residents, ensuring their safety and well-being while fostering a welcoming community. As the first point of contact, you'll handle customer queries, develop relationships, and manage social activities. With a strong commitment to employee development, this organization offers comprehensive training and a range of benefits, making it a rewarding place to work. If you're passionate about making a positive impact in people's lives, this opportunity is perfect for you.

Benefits

25 days paid holiday

Pension scheme

Online discounts and rewards

Health and well-being plans

Life assurance

Flexible working opportunities

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in support roles with vulnerable individuals.
• Strong interpersonal skills to build relationships.

Responsibilities

• Act as the first point of contact for customer queries.
• Organize and run social activities for residents.

Skills

Experience with young people or vulnerable adults

Ability to use IT systems

Experience under challenging circumstances

Job description

Social network you want to login/join with:

42 hours per week (4 shifts on and 4 shifts off)

Sanctuary Supported Living is delighted to be recruiting for a Concierge at for our brand new Retirement Communities Service at Blackberry Court in Lichfield.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 223773

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.