Concierge

Sanctuary Group; South Hams; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national supportive living organization is looking for a Concierge to join their Plymouth Domestic Abuse Services team. You will be the first point of contact for customer queries, develop good relationships with clients, and ensure excellent service. Ideal candidates have experience working with vulnerable adults and strong IT skills. The role offers a competitive wage and various benefits, including paid holidays and a pension scheme.

Benefits

At least 25 days paid holiday (plus public holidays)

Pension scheme with employer contributions

Health and well-being plans

A variety of online discounts

Life assurance

Flexible working opportunities

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Previous experience working under challenging circumstances.
• Ability to use IT systems confidently.

Responsibilities

• Being a first point of call to receive and direct all customer queries.
• Developing good relationships with customers, helping them develop life skills.
• Handling occasional emergency/challenging situations.
• Ensuring the security of the service is maintained.

Skills

Experience working with young people or vulnerable adults

Previous experience under challenging circumstances

Ability to use IT systems

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 225611

Plymouth Domestic Abuse Services

£12.39 per hour

Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Plymouth Domestic Abuse Services.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference:225611

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

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