Concierge

Malmaison Belfast; Oxford; On-site; GBP 26,000 - 30,000; Full time

Job summary

Malmaison Belfast in Oxford is seeking a passionate Concierge to provide exceptional customer service and assist guests with various inquiries. The ideal candidate will have a full clean driving license and a knack for hospitality, becoming the first impression of our hotel. This permanent role offers a competitive salary and opportunities for progression within the front office team.

Benefits

Generous Company Benefits

Training & Development

Qualifications

• Full clean driving license required.
• Passionate about hospitality and delivering excellent service.

Responsibilities

• Welcoming guests, assisting with luggage, and parking cars.
• Providing directions to local attractions and booking tickets.
• Assisting with check-in and check-out processes.

Skills

Customer Service

Front of House

Local Knowledge

Hospitality

Job description

Concierge, Malmaison

Rate of Pay / Hours: £12.50 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per Week

Type of Contract: Permanent

Location: Oxford

Being a Concierge combines customer service & front of house with driver & valeting duties.

You are our first impression…

Welcoming our guests as they arrive outside the property, assisting them with their luggage and taking responsibility parking their cars is just the start. You willhave just as much interaction with our guests as any other team member, if not more than any other team member. You will be setting the tone for our guests stay at Malmaison and as a result must be passionate about hospitality and delivering amazing service to our guests with a big smile.

Working as part of the front of house team you will be able to assist on check in and check out and room guests as they start their stay.

Local knowledge is an advantage as directions to the nearest attractions will be regularly asked as will questions about the history of the Hotel - don't worry we can help you learn all about Oxford, the unique features in the property and the attractions in the area. Booking tickets or recommending places to eat – no guest needs to worry as you will be on hand to assist!

A full clean driving license is required for this role

Progression into a front office position isavailablefor the right candidate