Concierge

Portico; London; On-site; GBP 35,000; Full time

Job summary

A leading company in hospitality seeks a Day Concierge for a prestigious residential development in London. The role demands a proactive individual adept at providing excellent customer service and managing various resident tasks. An SIA licence is required, along with a strong background in hospitality to ensure the highest level of service.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• 1+ years experience in a similar role in a residential location.
• Proven track record in delivering outstanding 5-star service.
• Hospitality background preferred.

Responsibilities

• Provide a friendly face and helping hand for residents.
• Balance duties such as managing courier parcels.
• Anticipate resident needs and ensure expectations are met.

Skills

Exceptional Customer Service

Proactive Approach

Education

SIA Licence

Experience in Hospitality

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Day Concierge to join our team based at an exclusive residential development in the City.

We are looking for people who excel with people and for whom, no request is too much. The Concierge will be there to provide a friendly face and a helping hand for the residents. Ultimately, ensuring that the residents’ every need is met!

The successful candidate will need to be organised with a proactive approach, as they will balance duties such as courier parcels; taking ownership for contractors and keys; anticipating any resident needs; prompt welcome on arrival for all residents and visitors following up and ensuring that the resident expectations are met and many more complex requests.

Hours: 38.5 hours per week. With shifts between 7am-7pm, 4 days on 4 days off but flexibility is key - This is a dedicated cover role and you will be required to work days and nights

Salary: £34,300

Qualifications

It is desirable for applicants to have a proven track record in delivering outstanding 5-star service within either a customer service or hospitality environment. Experience operating in a built To rent property is preferable.

1+ years experience in a similar role in a residential location, must hold a SIA licence, including CCTV operation, Hospitality background preferred.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.