Concierge

Riverstone Living - Fulham; London; On-site; GBP 35,000; Full time

Job summary

A leading residential service provider in London is looking for a Concierge Team member. This role involves offering high-level hospitality services to the residents of luxury apartments. The ideal candidate will be customer-obsessed, enjoy building meaningful relationships, and possess good IT skills. The position offers a starting salary up to £34,866 annually, along with performance-related bonuses and various employee benefits.

Benefits

Enhanced pension and life assurance

Free meals on duty

25% off dining in restaurants

Annual health screening

Discounts and cashback offers from retailers

Qualifications

• Passion for delivering excellent experiences and customer obsession.
• Highly experienced in premium service delivery.
• Understanding the needs of high net worth individuals and an older demographic.

Responsibilities

• Be the first point of contact for residents for all concierge needs.
• Manage communication with residents via the resident app.
• Conduct regular security and compliance checks.

Skills

Customer service excellence

Building long-term relationships

IT support skills

First responder abilities

Job description

Social network you want to login/join with:

Be a part of something new and exciting; find your
place at Riverstone

Up to £34,866 (gross) a year starting salary based on
experience, plus performance-related bonus

We are recruiting for a Concierge Team member to join our Riverstone Fulham team.

The best of what you love about hospitality – varied
role delivering a great experience, but without the demands and job insecurity
that can go with traditional hospitality roles.

More flexibility to live the life you want to live – the day
concierge team operate on a 12-hour shift pattern (11.5 working hours) working
7 days in every 14-day rota cycle. This role equates to a 3.5-day week working
an average of 40.25 hours. This working pattern may evolve as we continue to
grow and learn from our colleagues, what best supports their needs and
wellbeing.

Let’s start with what is a Riverstone Residence? Think of a
blend of outstanding apartments, with the services of a private members club
and a luxury hotel. Beautiful homes, extraordinary services, and amenities,
with an amazing sense of community and belonging.

The concierge team (day team and night team) provides a 24-hour
hospitality services to the residents in their luxury apartments, including our
exceptional amenity spaces including spa, gym, cinema, club room, bars and
restaurant. Variety is everything in this role, from warm and welcoming chats,
to checking all areas are just so, sorting IT fixes, resolving issues, booking
tickets and activities, providing valet parking, through to serving a coffee in
the espresso bar…and so much more. Our concierge team are on hand come rain or
shine to make sure our residents live the life they want to live.

This role is right for
you if…

• You have a genuine and deep-rooted interest
  in others and enjoy building long-term relationships. You are great
  listener, show real empathy and have that ‘real feel’ for how to
  anticipate the needs of others.
• You want to take your experience and passion
  for high end service (possibly, but not necessarily gained in hospitality,
  travel or retail) and step out of the conventional sectors to be part of
  creating a new lifestyle choice for the over-65s in central London.

Key responsibilities of the Concierge Team:

• Be the first point of contact for
  residents needing the convenience and friendliness of a concierge service
  to sort, to book, to greet, to advise, to deliver and to direct as
  necessary to meet their needs.
• Manage communication with our
  residents, including through our resident app.
• Conduct regular security and
  compliance checks and be an emergency ‘first responder’ and contact.
• Ability to help residents park
  their cars so a driving licence will be required
• Good IT skills will be a big asset
  to help our residents with their IT questions and any support needed

This
is for you if you are:

• Naturally curious with a passion
  for delivering excellent experiences and is customer obsessed
• Highly experienced in the delivery
  of hospitality and premium services successfully
• Have an affinity with Riverstone’s
  target resident and is customer obsessed, and values driven
• Have a good understanding of the
  considerations to be made when dealing with an older demographic and high
  net worth individuals
• Knowledgeable and experienced in
  working within a multi-service operational business

A rewarding role

• Starting salary of up
  to £34,866 (gross) based on experience, plus performance-related bonus
• Some of the benefits
  that you will have access to include:
• Enhanced pension and
  life assurance
• Free meals on duty
• Enjoy 25% off
  discounted dining all year round in our restaurants (conditions apply)
• Annual Health Screening
• Save with us–
  access a range of discounts and cashback from hundreds of retailers on every
  day (and special day) items.

About Riverstone

Riverstone’s
ambition is to create exceptional London living for people over 65.

Riverstone
is addressing the needs of a new generation of older Londoners with a best
-in-class product that will extend and enhance the independent lifestyles they
enjoy. It will allow them to stay in the neighbourhoods they love and enable
them to live the life they want to live. With high specification apartments in
central locations, Riverstone's residents will benefit from first -class
facilities, a like-minded community, hotel-like hospitality and - when needed -
highly personalised, discreet care.

Our two
exceptionally designed developments in Fulham and Kensington are the first of
many as we grow. Both opened in 2022.

Riverstone
is backed by Goldman Sachs, which is supporting the business’ ambition to build
a portfolio of residences in prime central London locations.

If you are our future Concierge, please apply!