Concierge

Mandarin Oriental Hotel Group Limited; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a Concierge to join their team. The role involves fulfilling guest requests, booking experiences, and collaborating with other hotel departments. Strong multi-tasking skills and a good command of English are essential, along with experience using HMS systems. The position requires flexibility as it involves 12-hour shifts across weekdays and weekends.

Benefits

Learning & Development programmes

MOstay - complimentary nights at hotels

Health & Colleague Wellness programmes

Retirement plans

Discounts with over 500 retailers

50% discount on Food & Beverage

Complimentary Westfield Healthcare cash plan

1 paid Charity Day per year

Increased holiday entitlement with Length of Service

Free meals on duty

Qualifications

• Good command of written and spoken English is necessary.
• Experience using HMS systems such as Infor and Alliants is desirable.

Responsibilities

• Fulfilling guest requests to the best of ability using Alliants.
• Booking memorable experiences: football, concerts, exhibitions, theatres, restaurants.
• Responding to guest requests via email, telephone & instant messaging.
• Completing effective handover with next team.
• Collaborating with other departments in the hotel.

Skills

Multi-tasking

Good command of written and spoken English

Knowledge of local area and attractions

Tools

Infor

Alliants

Job description

Concierge, Front of House

4 on, 3 off / 3 on, 4 off

Mandarin Oriental Hyde Park is looking for a Concierge to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Fulfilling guest requests to best of ability using Alliants.
• Booking memorable experiences: football, concerts, exhibitions, theatres, restaurants
• Responding to guest requests via email, telephone & instant messaging.
• Complete effective handover with next team.
• Collaborating with other departments in the hotel

As a Concierge, you will be working on 12 hours shifts on a rotating basis, Monday to Sunday. Shift patterns will vary from morning, evening, and possible night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be successful Concierge candidate, you must be good at multi-tasking, have good command of written and spoken English. Experience using HMS systems such as Infor & Alliants is desirable, while knowledge of the local area and attractions is ideal.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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