Concierge

Riverstone Living - Kensington; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury living service provider in London seeks a Concierge Team member to deliver premium hospitality to residents over 65. Responsibilities include managing resident communication, ensuring security, and providing exceptional service experiences. The role offers a salary of up to £34,866 plus performance-related bonuses, with benefits like a robust pension and discounts in restaurants.

Benefits

Enhanced pension and life assurance

Free meals on duty

25% discount on dining

Annual Health Screening

Access to discounts and cashback offers

Qualifications

• Genuine interest in building long-term relationships.
• Passion for high-end service in hospitality or related sectors.
• Understanding of considerations for older demographic.

Responsibilities

• Be the first point of contact for residents' requests.
• Manage communication with residents through the app.
• Conduct regular security checks and be an emergency responder.

Skills

Excellent communication

Customer service

Empathy

IT skills

Driving license

Job description

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Be a part of something new and exciting; find your place at Riverstone

Up to £34,866 (gross) a year starting salary based on experience, plus performance-related bonus

We are recruiting for a Concierge Team member to join our Riverstone Kensington team.

The best of what you love about hospitality – varied role delivering a great experience, but without the demands and job insecurity that can go with traditional hospitality roles.

More flexibility to live the life you want to live – the day concierge team operate on a 12-hour shift pattern (11.5 working hours) working 7 days in every 14-day rota cycle. This role equates to a 3.5-day week working an average of 40.25 hours. This working pattern may evolve as we continue to grow and learn from our colleagues, what best supports their needs and wellbeing.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Beautiful homes, extraordinary services, and amenities, with an amazing sense of community and belonging.

The concierge team (day team and night team) provides a 24-hour hospitality services to the residents in their luxury apartments, including our exceptional amenity spaces including spa, gym, cinema, club room, bars and restaurant. Variety is everything in this role, from warm and welcoming chats, to checking all areas are just so, sorting IT fixes, resolving issues, booking tickets and activities, providing valet parking, through to serving a coffee in the espresso bar…and so much more. Our concierge team are on hand come rain or shine to make sure our residents live the life they want to live.

This role is right for you if…

• You have a genuine and deep-rooted interest in others and enjoy building long-term relationships. You are great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.
• You want to take your experience and passion for high end service (possibly, but not necessarily gained in hospitality, travel or retail) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over-65s in central London.

Key responsibilities of the Concierge Team:

• Be the first point of contact for residents needing the convenience and friendliness of a concierge service to sort, to book, to greet, to advise, to deliver and to direct as necessary to meet their needs.
• Manage communication with our residents, including through our resident app.
• Conduct regular security and compliance checks and be an emergency ‘first responder’ and contact.
• Ability to help residents park their cars so a driving licence will be required
• Good IT skills will be a big asset to help our residents with their IT questions and any support needed

This is for you if you are:

• Naturally curious with a passion for delivering excellent experiences and is customer obsessed
• Highly experienced in the delivery of hospitality and premium services successfully
• Have an affinity with Riverstone’s target resident and is customer obsessed, and values driven
• Have a good understanding of the considerations to be made when dealing with an older demographic and high net worth individuals
• Knowledgeable and experienced in working within a multi-service operational business

A rewarding role

• Starting salary of up to £34,866 (gross) based on experience, plus performance-related bonus
• Some of the benefits that you will have access to include:
• Enhanced pension and life assurance
• Free meals on duty
• Enjoy 25% off discounted dining all year round in our restaurants (conditions apply)
• Annual Health Screening
• Save with us– access a range of discounts and cashback from hundreds of retailers on every day (and special day) items.

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington are the first of many as we grow. Both opened in 2022.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.

If you are our future Concierge, please apply!