Concierge

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hotel in Edinburgh is seeking a Concierge/Porter to assist guests with various requests, enhance customer experiences, and maintain high service standards. Ideal candidates are passionate, friendly, and committed to exceptional service. Competitive salary, full training, and opportunities for personal development are offered.

Benefits

Meals provided during shifts

Sales incentives and rewards

Discounted hotel stays

Annual holidays including Bank Holidays

Pension enrolment

Qualifications

• Passionate and eager to learn.
• Committed to delivering exceptional customer experiences.
• Good grooming standards.

Responsibilities

• Assist guests with luggage, packages, and requests.
• Handle guest queries efficiently.
• Deliver mail, newspapers, and bills to rooms.

Skills

Customer service

Good communication

Team-oriented

Flexibility

Positive attitude

Job description

Job Ref:

AM14606

Branch:

Hilton Edinburgh Carlton

Location:

Hilton Edinburgh Carlton, Edinburgh

Salary/Benefits:

Competitive Salary

Contract type:

Casual

Hours:

Full Time

Posted date:

26/07/2025

Closing date:

16/09/2025

Would you like to work for a company that offers:

• £250, with up to £1000 cash incentives when referring a friend (T&C’s apply)
• Long service recognition, including cash bonuses and free overnight hotel stays for services from 2 years and up

Team benefits include:

• Meals provided during shifts
• Sales incentives and rewards
• Discounted or free use of leisure facilities
• Free parking at the hotel
• Discounted stays at our hotels, including free stays as rewards
• Opportunities for personal development within the Hotel Group
• Fully funded apprenticeships (T&C’s apply)
• Annual holidays including Bank Holidays, with options to buy additional days
• Pension enrolment

Does this sound like you?

• Passionate and eager to learn
• Positive attitude and guest-focused
• Friendly, caring, and team-oriented
• Ambitious and hardworking
• Good communication, grooming standards, and flexibility to work mornings, afternoons, evenings, and weekends
• Committed to delivering exceptional customer experiences

Klarent Hospitality is recruiting a Concierge/Porter

We offer excellent opportunities for growth and development, rewarding staff for their dedication and service.

Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development and strategic growth.

The Role:

• Assist guests with luggage, packages, and requests to ensure a memorable experience from check-in to check-out
• Handle guest queries efficiently and positively
• Deliver mail, newspapers, and bills to rooms
• Maintain high standards of customer service at all times
• Support fire safety and emergency procedures
• Stay informed about hotel services, policies, and local area attractions
• Support other departments as needed

Located overlooking the Royal Mile, this modern hotel features contemporary rooms, a grill restaurant, a bar, a fitness room, and versatile meeting spaces, including a ballroom with city views.