Concierge

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Concierge to join their Front of House team. This role is pivotal in delivering a personalized, luxury experience to every guest, ensuring a warm and welcoming atmosphere. Responsibilities include greeting guests, assisting with luggage, and managing travel arrangements. The ideal candidate will possess excellent communication skills, a bright personality, and a passion for enhancing guest experiences. This position offers various benefits, including staff discounts and opportunities for growth, making it an exciting opportunity for those looking to develop their careers in hospitality.

Benefits

Staff shuttle service

Complimentary staff canteen

50% discount in Food and Beverage

Employee rates for Spa treatments

Access to gym and pool facilities

Opportunities for growth

On-the-job training

Regular social events

Qualifications

• Bright, engaging, and warm personality.
• Desire to enhance guest experience and promote the resort.

Responsibilities

• Deliver a courteous and welcoming greeting to all guests.
• Assist guests with luggage and travel arrangements.
• Develop strong relationships with guests.

Skills

Communication Skills

Customer Service

Team Collaboration

Problem Solving

Education

High School Diploma

Job description

Job Description

Job Title: Concierge

Location: St Andrews, Fife

Contract: Casual

Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

Key Responsibilities:

1. Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort, providing a smooth and friendly check-in/check-out service
2. Assist guests with luggage to/from rooms and vehicles
3. Assist with all aspects of travel arrangements for guests, including bus and taxi reservations
4. Develop strong and loyal relationships with both repeat and new guests, anticipating their needs and delivering top-class service

Qualifications:

• Bright, engaging, and warm personality
• Desire to continually enhance guest experience and promote the resort and local area
• High standards of grooming, presentation, and professionalism
• Highly motivated and ambitious, with pride in their work
• Collaborative team player with excellent communication skills
• Willingness to learn, develop, and progress within the resort

Additional Benefits:

• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% discount in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool facilities
• Opportunities for growth and development
• On-the-job training
• Regular social events