Concierge

Rudding Park; Canada; On-site; GBP 8,000 - 13,000; Part time

Job summary

Join Rudding Park, a luxury hotel known for its exceptional service and stunning facilities, as a part-time Concierge. You will create memorable experiences for guests from their arrival to departure, providing assistance with luggage and offering information about the resort and local area.

Benefits

Enhanced pay

Service Charge (Tronc)

Company sick pay

Discounts on spa and dining

Annual leave

Complimentary overnight stay

Investment in personal growth

Wage Stream access

Employee Assistance Programme

Local gym discounts

Qualifications

• Experience in hospitality hosting or porter roles preferred.
• Knowledgeable about the local area.
• Ability to move objects weighing up to 10 pounds.

Responsibilities

• Greet guests and assist with luggage.
• Conduct regular rounds of the resort and check cleanliness.
• Provide information about resort facilities.

Skills

Exceptional service

Cultural sensitivity

Resilience

Good judgment

Fluency in English

Education

1+ year experience in hospitality

Job description

Part Time - 16 hours per week

We are searching for outstanding individuals to join our dynamic, passionate, and fun team. We are looking for The Best of the Best - could this be you?!

As an award-winning employer, we will invest in you, supporting your personal growth with training and development paths, and we'll celebrate and reward your success along the way!

Read on, it just keeps getting better...

In return for your hard work and commitment, we offer:

• Enhanced pay
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, as well as preferential room rates for employees and family (subject to availability)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed, and breakfast with spa) after completing a three-month probation
• FREE food and drink; The Green Room is our team's dedicated space to relax when not 'on stage' looking after guests. You'll find a range of hot and cold food options in a comfortable setting to catch up with colleagues or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses, and Development Programmes.
• Wage Stream allows you to access your wages before payday if needed.
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with support resources such as podcasts, fitness videos, and recipes
• And much more...

About The Role

As a Concierge, you are responsible for providing exceptional service to our guests. This hybrid role combines porter and concierge duties, ensuring our guests are looked after from arrival to departure.

• Greet guests at the entrance, creating a memorable first impression.
• Conduct regular walk rounds of the resort to check cleanliness, be visible, and offer assistance.
• Assist guests with luggage, ensuring timely delivery to rooms.
• Store luggage efficiently when required.
• Show guests to their rooms, explaining facilities and points of interest.
• Assist with luggage collection and loading into guests' cars upon departure.
• Valet park and retrieve guest vehicles as needed.
• Help guests arrange transport and plan routes.
• Deliver newspapers to lodges and hotel rooms.
• Show lodge arrivals around and explain facilities.
• Have good knowledge of the local area to support guest needs.
• Always aim to exceed guest expectations.
• Maintain impeccable grooming standards.
• Provide information about resort facilities and make reservations.
• Keep guest profiles updated with relevant information.
• Be familiar with internal systems.
• Ensure public areas meet standards, undertaking housekeeping duties as needed.
• Support other resort outlets during busy periods.
• Stay informed about daily business activities and upcoming events.
• Respond promptly to guest requests.
• Read function sheets, fact sheets, and memos at the start of each shift.

About You

• Passionate about delivering exceptional service.
• Awareness of and sensitivity to different cultures and languages.
• Resilient, with the ability to handle challenging situations calmly and diplomatically.
• Well-presented, with good judgment and a welcoming smile.
• At least 1 year's experience in hospitality hosting or porter roles preferred.
• Guest relations or service experience is advantageous.
• Experienced in providing exceptional guest service and knowledgeable about the local area.
• Capable of moving objects weighing up to 10 pounds without assistance.
• Fluent in English.
• Must have a full UK driving licence, as duties include parking, chauffeuring, and local travel.

About Rudding Park

Rudding Park is a privately-owned luxury hotel with 90 bedrooms and suites, a destination spa, three restaurants, a kitchen garden, private cinema, two golf courses, and a meetings and events venue. Located in 300 acres of landscaped gardens and woodland, it features the UK's first Roof Top Spa, offering extensive hydrotherapy and thermal experiences, a natural waters indoor swimming pool, sauna, mud treatments, retail, hair, and beauty studios.