Concession Manager - Tommy Hilfiger & Calvin Klein (Selfridges - Manchester Trafford)

PVH UK Group Limited; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and iconic brand as a Concession Manager, where you will lead a passionate team and drive retail excellence. This role is pivotal in connecting with consumers and ensuring a vibrant store experience. You will partner with management to achieve business goals, manage operations, and inspire your team to deliver exceptional service. Embrace the entrepreneurial spirit of a forward-thinking company that values diversity and promotes a culture of belonging. If you have a strong background in retail and a passion for leadership, this opportunity is perfect for you.

Qualifications

• Extensive experience in connecting to consumers in a brand retailer.
• Experience with retail operations, budgeting, planning, sales, and people management.

Responsibilities

• Partnering with Area Manager to achieve sales and wage budgets.
• Leading the team to foster a positive store experience.
• Managing daily operations and ensuring execution of best practices.

Skills

Retail Operations

Budgeting

Sales Management

People Management

Conflict Resolution

Effective Communication

Team Collaboration

Adaptability

Customer Connection

Job description

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.

CONCESSION MANAGER

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

The Concession Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
• Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
• Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
• Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
• Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.

About YOU

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales and people management.
• Previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognize and celebrate the contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioral change.
• Adapt fast and work with pace.
• Energetic and inspire trust showing a clear presence on the shop floor.

About WHAT WE OFFER

At PVH, we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Corp. or its subsidiary ('PVH') is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.

DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.