Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - Welwyn)

PVH UK Group Limited; Welwyn Garden City; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Concession Manager to lead the Tommy Hilfiger & Calvin Klein concession at John Lewis. This dynamic role involves driving sales performance, managing store operations, and fostering a positive customer experience. You will collaborate with the Area Manager to identify growth opportunities, manage budgets, and develop a high-performing team. If you thrive in a fast-paced retail environment and are committed to excellence, this opportunity is perfect for you. Join a company that values diversity and offers a supportive benefits program designed to enhance your career and personal life.

Qualifications

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales and people management.

Responsibilities

• Partner with Area Manager to achieve sales and wage budgets.
• Lead and develop store personnel, ensuring high service quality.
• Analyze store reports and create action plans to improve performance.

Skills

Retail Operations

Sales Management

People Management

Budgeting

Conflict Resolution

Effective Communication

Team Collaboration

Customer Connection

Training and Development

Job description

Design Your Future at PVH

Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - Welwyn)

About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

CONCESSION MANAGER JOHN LEWIS

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

The Concession Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
• Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives. Align activities to ensure business goals are met.
• Analyzing store level reports and creating action plans to improve results.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicating with staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
• Assist the manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruit store personnel with a broad range of perspectives, experiences, and backgrounds.
• Own the training and development of employees. Ensure that all employees are properly oriented into the company and trained in their role.
• Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.

About YOU

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales and people management.
• Previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognize and celebrate the contributions and achievements of others.
• Be courageous in giving feedback that promotes positive behavioral change.
• Adapt fast and work with pace.
• Be energetic and inspire trust showing a clear presence on the shop floor.

About WHAT WE OFFER

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.