Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - Liverpool)

PVH UK Group Limited; Liverpool; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Concession Manager to lead the teams at Tommy Hilfiger & Calvin Klein in Liverpool. This role is pivotal in achieving operational excellence and inspiring staff through a passion for the brand. You will be responsible for driving sales, managing budgets, and fostering a positive store environment while ensuring that best practices in visual merchandising are upheld. Join a company that values diversity and offers a comprehensive benefits program, where your contributions will make a significant impact on both the team and customer experience.

Qualifications

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales, and people management.

Responsibilities

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals.
• Managing sales, payroll, controllable expenses, and aligning activities to ensure business goals are met.

Skills

Retail Operations

Budgeting

Sales Management

People Management

Conflict Resolution

Effective Communication

Team Collaboration

Customer Engagement

Job description

Design Your Future at PVH

Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis - Liverpool)

About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We strive to make a positive impact on the world and inspire passion in our people.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010.

About THE ROLE

The Concession Manager plays a key role in achieving operational standards and leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Responsibilities include:

• Partnering with Area Manager to build on business opportunities and achieve Company standards/goals.
• Identifying opportunities and collaborating to grow the business or improve performance.
• Fostering a positive store experience by treating all customers and staff fairly.
• Performing Manager-on-duty functions; managing store opening/closing functions and the sales floor.
• Ensuring best practices, visual merchandising directives, and standards are executed consistently.
• Managing sales, payroll, controllable expenses, and aligning activities to ensure business goals are met.
• Analyzing store reports and creating action plans to improve results.
• Leading weekly management meetings and contributing to regional meetings.
• Setting challenging but attainable goals with an emphasis on service quality and customer satisfaction.
• Coordinating action plans while considering consequences and budget decisions.
• Communicating daily with staff on individual sales goals and key performance indicators.
• Assisting in recruitment, interviewing, hiring, and orientation processes.
• Owning the training and development of employees and ensuring proper orientation.
• Providing training and coaching for employees and ensuring documentation.

About YOU

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales, and people management.
• Previous people management experience with the ability to resolve conflict effectively.
• Effective communicator with the ability to cultivate belonging.
• Collaborative mindset and recognition of others' contributions.
• Courageous in providing constructive feedback.
• Ability to adapt quickly and work with pace.
• Energetic and able to inspire trust on the shop floor.

About WHAT WE OFFER

At PVH, we are committed to providing a competitive and comprehensive benefits program designed to support our associates – both at home and at work.

PVH Europe and our brands are committed to fostering an inclusive and diverse community. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life.

DIVERSITY & EQUAL OPPORTUNITY

We are committed to recruiting and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged, and any form of harassment or discrimination is not tolerated.