Concession Manager - Selfridges Oxford Street - Longines and Tissot

Longines Watch Co.; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Concession Manager to lead operations at a prestigious location. This role involves managing a high-performing team, driving sales, and ensuring an exceptional customer experience that reflects luxury standards. You'll oversee inventory management, implement promotional strategies, and represent the brand with professionalism. If you have a passion for luxury goods and a proven track record in retail management, this is an exciting opportunity to make a significant impact in a vibrant retail environment.

Qualifications

• Experience in luxury retail or watch industry management.
• Strong knowledge of high-end watches and luxury market.

Responsibilities

• Manage a high-performing sales team and ensure exceptional customer service.
• Drive sales to meet targets and manage inventory effectively.

Skills

Luxury Retail Experience

Sales Management

Customer Service

Inventory Management

Team Leadership

Education

High School Diploma

Bachelor's Degree

Tools

Retail Management Software

Point-of-Sale Systems

Job description

Concession Manager - Selfridges Oxford Street - Longines and Tissot

Join to apply for the Concession Manager - Selfridges Oxford Street - Longines and Tissot role at Longines Watch Co. Francillon Ltd.

Concession Manager - Selfridges Oxford Street - Longines and Tissot

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Join to apply for the Concession Manager - Selfridges Oxford Street - Longines and Tissot role at Longines Watch Co. Francillon Ltd.

LONGINES

Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the commonwealth game and various horse racing events including Royal Ascot.

The Company

LONGINES

Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the commonwealth game and various horse racing events including Royal Ascot.

TISSOT

Tissot, watchmakers blending tradition and pioneering spirit since 1853, nestled in the Swiss mountains of Le Locle. Tissot crafts watches that become the storytellers of life's voyage: it's not just the destination that matters, but the importance of the path filled with significant milestones and unforgettable memories. The brand’s ambassadors, including American basketball star Damian Lillard, Italian motorcycling sensation Enea Bastianini, Slovenian cyclist Primož Roglič, and Chinese Actors Liu Yifei and Simon Gong exemplify the hours of dedication preceding one’s excellence. On a broader stage, Tissot also partners with the NBA, MotoGPTM, and the Tour de France as their Official Timekeeper.

Discover Tissot’s collections: T-Touch, PRX, Chemin des Tourelles. Every Swiss timepiece crafted embodies a fusion of heritage and innovation, and while priced accessibly, stands as an enduring legacy defying the constraints of time. Going beyond watchmaking and timekeeping, Tissot accompanies individuals in every moment, celebrating not only the achievements, but the journey itself.

Job Description

Key Responsibilities:

• Staff Management:
• Recruit, train, and develop a high-performing sales team, ensuring they are knowledgeable about the brand, products, and luxury service standards
• Provide ongoing coaching and performance reviews to maintain motivation, improve sales techniques, and ensure a high standard of customer service
• Organize staff schedules and ensure the concession is appropriately staffed during peak hours
• Sales and Business Development:
• Drive sales to meet or exceed targets and contribute to the overall performance of the brand within the retail space
• Develop and implement strategies to promote key collections, seasonal campaigns, and new product launches
• Build and maintain relationships with high-net-worth clients and VIP customers, ensuring personalized and exceptional service
• Inventory & Stock Management:
• Oversee the daily management of inventory, ensuring the concession is stocked with the right products and that stock levels are maintained
• Conduct regular stocktakes and ensure accurate record-keeping for sales, stock movements, and replenishment
• Work closely with suppliers and vendors to manage deliveries, special orders, and product requests
• Customer Experience & Service:
• Ensure that customers receive an exceptional shopping experience that reflects the luxury standards of the brand
• Handle customer inquiries, concerns, or issues in a professional manner, ensuring customer satisfaction and repeat business
• Manage and implement after-sales services, such as repairs, warranties, and maintenance, in line with company procedures
• Visual Merchandising:
• Ensure the concession area is beautifully presented, with displays and layouts that highlight the brand and its watches in accordance with the company’s visual merchandising guidelines
• Regularly review product placement and window displays to ensure they reflect current campaigns and new product arrivals
• Financial and Operational Reporting:
• Monitor and manage daily, weekly, and monthly sales targets, analysing performance and taking corrective action when necessary
• Ensure that all financial processes, including cash handling, invoicing, and sales reporting, are accurately carried out
• Maintain a clean, organised, and secure environment that complies with company policies and procedures
• Brand Representation and Compliance:
• Represent the brand with professionalism, ensuring that the concession upholds the brand’s image and values at all times
• Ensure all staff adhere to brand standards, ensuring that the service, visual presentation, and overall operations align with the company’s expectations
  

Profile

Job Summary:

The Concession Manager is responsible for the successful operation of the concession for both, Longines and Tissot, ensuring that the concession delivers exceptional customer service, meets sales targets, and operates efficiently. The manager will lead the concession team, manage both brand's inventory, and promote high-end watches, all while maintaining a luxury retail experience that aligns with the brand's standards.

Professional Requirements

• Previous experience in luxury retail or the watch industry, preferably in a concession or store management role
• Strong knowledge of high-end watches, watch brands, and the luxury market
• Proven track record of meeting or exceeding sales targets
• Excellent leadership and people management skills, with the ability to develop and motivate a team
• Exceptional customer service skills with the ability to build long-term client relationships
• Strong organisational skills and ability to manage stock and inventory effectively
• Proficiency with retail management software and point-of-sale systems
• Ability to work long hours
• A passion for watches and an understanding of the luxury goods market
  
  
  

Job Location: Oxford Street, W1C 2PQ London, United Kingdom (England)

Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Luxury Goods and Jewelry and Retail

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