Concession Manager, Fenwick

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Concession Manager, where you will lead a passionate team in delivering exceptional customer experiences. This role requires a focus on creating a diverse and inclusive environment, fostering creativity, and driving operational excellence. You will play a key role in building customer relationships and contributing to sustainability efforts. With a competitive salary, bonuses, and development opportunities, this position offers a chance to thrive in the luxury retail sector while making a positive impact.

Benefits

Competitive Salary

Bonus

Product Allowance

Staff Discount

Extra Day Off for Birthday

Pension Contributions

Life Assurance

Training Opportunities

Access to LinkedIn Learning

Community Days

Qualifications

• Proven experience in leading high-performing teams.
• Strong commitment to customer experience and engagement.

Responsibilities

• Lead and inspire a team to deliver exceptional customer service.
• Develop key customer relationships using CRM tools.

Skills

Leadership

Customer Service

Team Building

Market Awareness

Communication

Education

Experience in Retail Management

Experience in Luxury Fashion

Tools

CRM Tools

Job description

Social network you want to login/join with:

Concession Manager, Fenwick, Newcastle upon Tyne

col-narrow-left

Client:

Mulberry England

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

c59399ae387c

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Concession Manager, Fenwick

Newcastle, UKRetail Stores /Permanent Full-Time /On-siteFounded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.If these are values you share, we would love you to join our team.As a Concession Manager at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.What we need from you:- You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.- You will create a culture that embraces feedback; give praise, share successes, coach and challenge. - You will nurture a welcoming and fun environment for your customers and team.- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.- You will develop and maintain key customer relationships using instore CRM tools to support you and your team.- You will continually demonstrate a commitment to driving your business. - You will collaborate and build key relationships to accelerate store growth. - You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.- You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.- You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future. - You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. We will need you to be:- Inspiring- Engaging - Agile- Perceptive - An experienced Leader (preferably within luxury fashion but not essential)- In love with fashion!What we can do for you:- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities- including full access to LinkedIn Learning - x2 Community Days per year

Concession Manager, Fenwick

Newcastle, UKRetail Stores /Permanent Full-Time /On-siteFounded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.If these are values you share, we would love you to join our team.As a Concession Manager at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.What we need from you:- You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.- You will create a culture that embraces feedback; give praise, share successes, coach and challenge. - You will nurture a welcoming and fun environment for your customers and team.- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.- You will develop and maintain key customer relationships using instore CRM tools to support you and your team.- You will continually demonstrate a commitment to driving your business. - You will collaborate and build key relationships to accelerate store growth. - You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.- You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.- You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future. - You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. We will need you to be:- Inspiring- Engaging - Agile- Perceptive - An experienced Leader (preferably within luxury fashion but not essential)- In love with fashion!What we can do for you:- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities- including full access to LinkedIn Learning - x2 Community Days per year