Concession Leader

Mulberry England; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Mulberry as a Concession Leader in Milton Keynes, responsible for guiding a high-performing team in a luxury retail environment. You will enhance customer experiences, develop team skills, and cultivate market awareness while promoting an inclusive culture aligned with the company's values.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount and access to staff sales

Extra day off for your birthday

Pension contributions & life assurance

Training and development opportunities

Two paid volunteering days per year

Qualifications

• Experienced leader in retail, preferably luxury fashion.
• Inspiring and engaging personality.

Responsibilities

• Lead the store and team, fostering an inclusive environment.
• Deliver engaging customer experiences and develop relationships.
• Drive business growth and operational excellence.

Skills

Leadership

Customer Experience

Team Development

Market Awareness

Job description

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Concession Leader

Milton Keynes

Retail Stores / Permanent Full-Time / On-site

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception. In 2024, we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.

If these are values you share, we would love you to join our team.

As a Concession Leader at Mulberry, you will:

• Lead your store and your team to succeed, fostering a high-performing, inclusive environment where diversity is embraced and every person feels valued and a sense of belonging.
• Encourage discussions, invite ideas, and different perspectives to drive creativity and collaboration.
• Create a culture that embraces feedback, shares successes, and promotes coaching and development.
• Nurture a welcoming and fun environment for customers and staff.
• Deliver an engaging and memorable customer experience and inspire your team to do the same.
• Develop and maintain key customer relationships using in-store CRM tools.
• Drive business growth through collaboration and building key relationships.
• Demonstrate market awareness and use analysis to maximize trading opportunities.
• Lead operational excellence with respect for people, products, and the environment.
• Support environmentally responsible practices aligned with our ‘Five C’s’ strategy: Climate, Cultivation, Craft, Culture, and Circularity.
• Promote equity, empathy, and understanding within internal and external communities.

We are looking for someone who is:

• Inspiring, engaging, agile, and perceptive.
• An experienced leader, preferably within luxury fashion but not essential.
• In love with fashion!

What we offer:

• Competitive basic salary
• Bonus
• Product allowance
• Staff discount and access to staff sales
• Extra day off for your birthday
• Pension contributions & life assurance
• Training and development opportunities
• Two paid volunteering days per year