Computing Officer - IT Support Analyst

The University of Edinburgh; City of Edinburgh; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

The University of Edinburgh is looking for a Computing Officer - IT Support Analyst to join its IT support team. The role involves providing frontline IT support, diagnosing issues, and working within a dynamic environment. Applicants should possess strong problem-solving skills and experience in IT support, particularly with Windows and Mac OS systems.

Benefits

Comprehensive Staff Benefits

Generous holiday entitlement

Competitive pension schemes

Staff discounts

Family-friendly initiatives

Qualifications

• Experience in IT support roles, particularly Windows, Mac OS, O365.
• Knowledge of mobile technologies is advantageous.
• Experience in customer-facing roles.

Responsibilities

• Provide front-line IT support for a range of services.
• Investigate and resolve IT issues across systems.
• Deliver high-quality technical support to staff and students.

Skills

Problem solving

Effective communication

IT support

Education

Educated to HE level or equivalent relevant experience

Tools

Windows and Mac OS

O365 products

Job description

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Job Description

Grade UE05: £29,179 - £33,482 per annum + 15% uplift for shift work

Information Services Group

Full-time: 35 hours per week

Open-ended (permanent)

This is an exciting opportunity to join an IT support team in a fast moving environment within a world leading University. We are looking for a Computing Officer to join our team who is able to provide front line support for a broad range of IT services used in teaching, research and within University libraries.

Job Description

Grade UE05: £29,179 - £33,482 per annum + 15% uplift for shift work

Information Services Group

Full-time: 35 hours per week

Open-ended (permanent)

This is an exciting opportunity to join an IT support team in a fast moving environment within a world leading University. We are looking for a Computing Officer to join our team who is able to provide front line support for a broad range of IT services used in teaching, research and within University libraries.

The Opportunity

You should be a motivated and adaptable team player and able to deliver high quality technical support to staff and students. You should have the relevant experience to process and resolve IT problems as well as providing advice and guidance on a range of IT systems and software applications.

To deliver high quality front line support for a range of IT services within the University. You will have experience in investigating, diagnosing and resolving issues with both commercial and bespoke IT systems.

As well as IT support skills you will have excellent customer service, communication skills and enjoy working with staff and students at all levels of the University. The team is currently working in a hybrid arrangement splitting the time between home and the office.

The Current Shift Pattern For This Post

Week 1) 8-4pm Monday to Friday (WFH/Flexible working/Cover)

Week 2) 8-4pm Monday to Friday (WFH/Flexible working/Cover)

Week 3) 9-5pm Monday-Thursday / Friday off / Sunday (11am-7pm – Onsite)

Week 4) 9-5pm Monday/Tuesday/ (Wednesday off) / Thursday /Friday / Saturday (9-5pm Onsite)

Week 5) 12-8pm Monday to Thursday Friday 11-7pm (Onsite Main Library)

Week 6) 9-5pm Monday to Friday (Onsite Main Library)

Week 7) 9-5pm Monday to Friday (Onsite Kings Buildings)

Your Skills And Attributes For Success

• Educated to HE level or equivalent relevant experience.
• Experience of working in an IT support role; delivering technical support; in particular Windows and Mac OS and O365 products. Knowledge of mobile technologies would be an advantage.
• Problem solving skills.
• Effective communication skills, including experience of working in a customer-facing role.
• Understanding of ITIL and service management best practices.
  
  

Informal enquiries should be directed to Crystal Webster – [e-mail]

Click to view a copy of the full job description (opens new browser tab).

Please ensure you include a supporting statement in your application.

As a valued member of our team you can expect:

• A competitive salary.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.
  
  

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab ).

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is 27 June 2025.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

About Us

As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Research Services

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