Compliant Operations Senior Manager

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

An established industry player is seeking a Compliant Operations Senior Manager to lead a substantial team overseeing regulatory compliance and operational excellence. This pivotal role requires a seasoned leader with extensive experience in managing onshore and offshore operations, ensuring compliance is seamlessly integrated into daily practices. The position offers a dynamic environment where your leadership will drive change and improvement, impacting both colleagues and customers positively. Join this forward-thinking organization and contribute to meaningful work that shapes the future of banking in the UK.

Benefits

Up to 15% pension contribution

Annual bonus based on group performance

Share schemes including free shares

Flexible benefits like shopping discounts

30 days holiday plus bank holidays

Qualifications

• Extensive experience in leading large operations teams.
• Strong background in continuous improvement and regulatory compliance.

Responsibilities

• Oversee regulatory compliance operations and customer-facing teams.
• Drive continuous improvement and manage change initiatives.

Skills

Leadership in compliance

Continuous improvement

Six Sigma

Lean methodologies

Regulatory compliance

Team management

Education

Experience in regulatory compliance

Knowledge of retail banking products

Job description

End Date

Wednesday 14 May 2025

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Compliant Operations Senior Manager

SALARY: £76,000pa to £89,500pa plus benefits

LOCATION: Belfast, Bristol, Cardiff, Glasgow, Halifax, Leeds, Manchester

HOURS: 35 hours, full time

WORKING PATTERN: Hybrid, involving at least two days per week at listed hubs

About the opportunity

Seeking a senior leader to oversee regulatory compliance operations and customer-facing back-office teams. Proven experience in leading large onshore and offshore teams, with a strong understanding of operational and regulatory landscapes, is essential. The role involves ensuring compliance is integrated into daily operations and driving change in a complex environment.

Why Lloyds Banking Group

We are evolving by investing in our people, data, and technology to meet customer needs. We promote collaborative, agile work practices to deliver the best outcomes for colleagues, customers, and businesses. Join us to be part of this journey!

More about the role

Lead a multi-faceted team of approximately 600 colleagues across onshore and offshore supplier teams, supporting multiple business units with shared services. The role requires leadership in compliance, operational excellence, risk management, and continuous improvement, ensuring high-quality service and collaboration.

Teams you’ll lead

1) Court Production Order Unit: Ensures compliance with legal and policy requirements related to civil and criminal enforcements, handling court orders and law enforcement requests.

2) Banking Operations Unit: Manages front-line customer service and back-office processing across various banking products, handling exceptions outside automated processes.

Day-to-day responsibilities include:

• Resource planning and management to meet performance, service, and compliance standards within risk appetite and budget
• Supporting change initiatives and managing risks associated with transformation projects
• Monitoring regulatory landscape changes and adjusting practices accordingly
• Promoting a positive people culture
• Driving continuous improvement and process simplification
• Managing relationships with internal stakeholders and external networks
• Growing team capabilities through mentoring and development

About you

• Extensive experience leading large onshore and offshore operations teams
• Strong background in continuous improvement, Six Sigma, and Lean methodologies
• Successful track record in regulatory compliance within operations
• Experience in process streamlining and offshoring
• Knowledge of retail banking products is desirable
• Familiarity with legal disclosures and procedures under civil or criminal orders is advantageous

Benefits include:

• Up to 15% pension contribution
• Annual bonus based on group performance
• Share schemes including free shares
• Flexible benefits like shopping discounts
• 30 days holiday plus bank holidays

We value diversity and inclusion, aiming to create a workplace where everyone feels they belong and can thrive. Join us to do meaningful work that impacts millions.

Our purpose

To help Britain prosper. We focus on making a difference for customers, businesses, and communities, offering opportunities to learn, grow, and develop.

Data security and inclusivity

We prioritize data safety and confidentiality, conducting background checks only after an offer is accepted. We are committed to an inclusive culture that reflects the diversity of society.