Compliance Planner

Nottingham Community Housing Association Ltd; Nottingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

Nottingham Community Housing Association Ltd in Nottingham is seeking a Compliance Planner to join our Fire Safety Team within Property Services. You will help coordinate fire safety compliance programmes, schedule inspections, and ensure smooth delivery of works.

This fixed-term 12-month role offers an organised, customer-focused administrator the chance to make homes safer while supporting contractors and residents.

Qualifications

• Experience in administrative, scheduling or planning roles.
• Strong organisational and time management abilities.
• Excellent IT skills with MS Office.
• Customer-focused with good communication and teamwork.

Responsibilities

• Plan and coordinate fire safety inspections and servicing.
• Raise and manage work orders in IT systems.
• Liaise with contractors, customers and internal teams.
• Provide updates on appointments and service delivery.
• Maintain compliance records and databases.
• Support managers with reporting and performance monitoring.
• Identify potential compliance risks and escalate issues.
• Deliver outstanding customer service while managing priorities.

Skills

Administrative experience

Scheduling experience

Organisational skills

IT skills

Customer service

Team player

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Compliance Planner

Nottingham

27,143 - 31,934

This role is fixed term for 12 months to cover maternity leave

Are you an organised administrator with strong planning skills and a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where attention to detail and effective coordination make a real difference?

We are looking for a Compliance Coordinator to join our Fire Safety Team within Property Services. This is a fantastic opportunity to play a key role in helping us maintain the safety and compliance of our homes and buildings.

About the Team

Our Fire Safety Team is responsible for managing and coordinating NCHA's fire safety compliance programmes, including:

• Fire Risk Assessments
• Fire Door Inspections
• Servicing and repairs of fire safety systems
• Fire safety maintenance programmes
• Other regulatory compliance activities

As Compliance Coordinator, you will support the smooth planning and scheduling of compliance works, ensuring contractors, colleagues and customers receive a professional and efficient service.

What You'll Be Doing

• Planning and coordinating fire safety inspections, servicing and repair works.
• Raising and managing work orders through various IT systems.
• Liaising with contractors, customers and internal teams to ensure works are completed within agreed timescales.
• Providing updates on appointments, programmed works and service delivery.
• Maintaining accurate compliance records and databases.
• Supporting managers with reporting and performance monitoring.
• Identifying potential compliance risks and escalating issues where required.
• Delivering outstanding customer service while managing competing priorities.

What We're Looking For

We're keen to hear from candidates who have:

• Experience working in an administrative, scheduling or planning environment.
• Strong organisational skills and the ability to manage a varied workload.
• Experience coordinating work and communicating with customers, contractors or service providers.
• Excellent IT skills, including Microsoft Office applications.
• Strong problem-solving abilities and attention to detail.
• A customer-focused approach with excellent communication skills.
• The ability to work collaboratively as part of a team.

Working pattern

Monday to Thursday: 8:00am to 5:00pm

Friday: 8:00am to 4:00pm

This role is fixed-term for 12 months to cover maternity leave in the team.

Why join NCHA?

We're proud of the collaborative, values-led culture we've built at NCHA. You'll join a team that supports your development, values your contribution and recognises the important role compliance plays in keeping our customers safe.

Interested?

If you're looking for an opportunity to use your coordination and organisational skills to make a real difference in fire safety and compliance, we'd love to hear from you.