Compliance Officer / Insurance Claims Coordinator

AWD online; Dudley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Dudley is seeking a Compliance Officer / Insurance Claims Coordinator to support risk, assurance, and compliance activities. The role involves coordinating insurance claims, managing reports, and assisting in internal audits, requiring excellent communication and analytical skills along with a customer-focused approach.

Benefits

Holiday buying and selling scheme

Paid leave for birthday

Paid leave for house move

Life assurance

Health cash plan

Company contribution to mindfulness and fitness

Online discount with retail shops

Funded training and sponsored qualifications

Paid volunteering leave

Qualifications

• Willingness to work towards further qualifications.
• Experience in a similar role, ideally within a Housing Association.
• Knowledge of risk management principles and/or compliance in regulated sectors.

Responsibilities

• Coordinating insurance claims handling and producing reports.
• Supporting compliance report production for executive teams.
• Administering customer satisfaction surveys.

Skills

Analytical skills

Communication skills

Problem-solving ability

IT literacy

Education

A Levels or equivalent

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Compliance Officer / Insurance Claims Coordinator, Dudley

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Client:

AWD online

Location:

Dudley, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d9ef4bac89e8

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

JOB OVERVIEW

Are you organised, analytical and ready to make a real impact?

We have a fantastic new job opportunity for a Compliance Officer / Insurance Claims Coordinator with a customer focused approach, excellent communication and Microsoft Office skills, as well as great problem-solving ability.

Working as the Compliance Officer / Insurance Claims Coordinator you will join the Governance and Assurance team. This is a fantastic opportunity to work in a key role supporting the delivery of risk, assurance, compliance, and insurance activities across the Group.

As the Compliance Officer / Insurance Claims Coordinator you will be responsible for coordinating insurance claims handling, producing reports, maintaining databases and administering customer satisfaction surveys.

DUTIES

Your duties as Compliance Officer / Insurance Claims Coordinator will include:

• Coordinating insurance claims handling, liaising with internal colleagues and external insurers to ensure efficient, customer-focused resolution
• Supporting the production of compliance reports for the Executive Team, Audit & Risk Committee, and Board
• Assisting in preparing risk and insurance reports and maintaining accurate risk register and fraud data
• Supporting internal audit coordination, business continuity planning and data integrity across assurance systems
• Administering customer satisfaction surveys and supporting project tasks as needed

CANDIDATE REQUIREMENTS

• A Levels (or equivalent) and willingness to work towards further qualifications
• Excellent analytical and communication skills
• Strong IT literacy, especially in Microsoft Office
• Ability to manage workloads to tight timescales and build strong working relationships
• A customer-focused approach, with attention to detail and problem-solving ability
• Experience in a similar role, ideally within a Housing Association
• Knowledge of risk management principles and/or compliance in regulated sectors
• Understanding of the role of Housing Associations

BENEFITS

• Holiday buying and selling scheme
• A day’s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
• Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps
• Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays
• Funded training and sponsored qualifications
• 2 days paid volunteering leave per year

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13417

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Claims Handler – Insurance Claims – Compliance Administrator – Housing Association Jobs

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