Compliance Officer (Housing Repairs & Maintenance) - Worcester, Worcestershire

Platform Housing Group; Worcester; Remote; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing organization is seeking a Planning Compliance Officer to enhance service delivery in compliance with safety standards. This remote role focuses on coordinating access to homes, engaging with customers, and maintaining accurate records. Ideal candidates will have strong communication skills, a customer-first mindset, and experience in housing or construction. Join a supportive team and make a meaningful difference in the lives of residents.

Qualifications

• Experience in customer-focused roles ideally within housing or construction.
• Ability to manage multiple tasks effectively under pressure.
• Self-motivated with initiative to own task completion.

Responsibilities

• Coordinate access to homes and monitor overdue appointments.
• Engage with customers via various communication channels to secure access.
• Communicate with teams to maintain oversight of service delivery progress.

Skills

Exceptional communication skills

Customer-focused mindset

Proficiency in Microsoft Office

Strong problem-solving abilities

Organizational skills

Job description

Join Our Team as a Planning Compliance Officer
Are you passionate about delivering excellent customer service and ensuring safety and compliance in housing? We’re looking for a Planning Compliance Officer to join our Property Care team and help us achieve 100% compliance across key statutory service areas including Gas Safety, Electrical Inspections (EICR), and Renewable Energy systems.
What could you be doing?
You’ll play a vital role in coordinating access to homes, monitoring overdue appointments, and ensuring services are delivered on time. With a strong emphasis on data accuracy, process compliance and customer engagement you will directly support the safe, timely and customer- focused delivery of statutory compliance services – while ensuring a clear and maintained audit trail.
• You will work closely with our Planning Team ensuring essential service appointments are scheduled and delivered within agreed SLAs.
• A key focus of your role will be to coordinate access with our customers, monitoring and reporting on overdue appointments. You will therefore engage with Customers via phone, text, email, and letters to secure access.
• Managing escalations of unresolved access issues and maintain accurate records and data within our systems.
• In this very collaborative role, you will regularly communicate with the Planning Team, Compliance Officers, operational teams, and Housing Officers to maintain oversight of progress and ensure visibility of long-standing or at-risk cases.
• Support continuous improvement and champion customer-focused solutions.
Who we are looking for
• You’ll have exceptional communication skills (both written and verbal) with a customer-first mindset.
• Experience in customer-focused roles ideally within housing or construction.
• You will really place the customer at the heart of everything you do having experience of delivering excellent customer service, handling queries, and always ensuring a positive customer experience.
• Drive to improve delivery for the customer and the business.
• Proficient in Microsoft Office with a high level of IT literacy to support efficient administration, data analysis and reporting.
• Confident managing multiple tasks, with ability to adapt to changing priorities and work effectively under pressure.
• You’ll be very organised with excellent planning and time management skills.
• Highly self-motivated with the ability to work autonomously and take initiative and own completion of tasks.
• Strong problem-solving abilities and capable of finding pragmatic and creative solutions.
Ready to make a difference?
Join our supportive, customer-focused team where your passion for delivering exceptional customer service and problem solving will be truly valued. If you are looking for a role where no day is the same, but you can grow and be part of a collaborative environment whilst ensuring our customers have safe homes to live in, we’d love to hear from you! Apply now and be part of something meaningful!
If this sounds like the ideal role for you and you want to find out more, please contact [e-mail].
This role is Home Based but you will need to live close to the Worcester office, as this is a main hub for the team, so we are looking for people who live in Worcestershire.
Early applications are encouraged. If you are shortlisted to attend an interview, we will contact you via email and mobile to arrange this.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.