Compliance Officer (Housing Repairs & Maintenance)

Platform Housing Group; Worcester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association in the UK is seeking a Planning Compliance Officer to ensure compliance with safety regulations. Responsible for coordinating appointments and engaging with customers, this role emphasizes data accuracy and customer service. The ideal candidate will possess strong communication skills and a background in customer-focused roles, helping to create safe homes for residents. Flexible working arrangements are available.

Benefits

Opportunities for further development and training

Up to 28 days holiday plus bank holidays

Workplace pension with employer contributions up to 12%

Flexible working arrangements

Company van and uniform

iPad and mobile phone

Qualifications

• Experience in customer-focused roles ideally within housing or construction.
• Drive to improve delivery for the customer and the business.
• Confident managing multiple tasks and adapting to changing priorities.

Responsibilities

• Coordinate access to homes and ensure services are delivered on time.
• Monitor overdue appointments and engage with customers for access.
• Communicate with various teams to maintain oversight of compliance.

Skills

Exceptional communication skills

Customer service experience

IT proficiency

Problem-solving abilities

Time management skills

Tools

Microsoft Office

Job description

The Vacancy

Join Our Team as a Planning Compliance Officer

Are you passionate about delivering excellent customer service and ensuring safety and compliance in housing? We're looking for a Planning Compliance Officer to join our Property Care team and help us achieve 100% compliance across key statutory service areas including Gas Safety, Electrical Inspections (EICR), and Renewable Energy systems.

What could you be doing?

You'll play a vital role in coordinating access to homes, monitoring overdue appointments, and ensuring services are delivered on time. With a strong emphasis on data accuracy, process compliance, and customer engagement, you will directly support the safe, timely, and customer-focused delivery of statutory compliance services—while ensuring a clear and maintained audit trail.

• You will work closely with our Planning Team ensuring essential service appointments are scheduled and delivered within agreed SLAs.
• A key focus of your role will be to coordinate access with our customers, monitoring and reporting on overdue appointments. You will therefore engage with Customers via phone, text, email, and letters to secure access.
• Managing escalations of unresolved access issues and maintaining accurate records and data within our systems.
• In this very collaborative role, you will regularly communicate with the Planning Team, Compliance Officers, operational teams, and Housing Officers to maintain oversight of progress and ensure visibility of long-standing or at-risk cases.
• Support continuous improvement and champion customer-focused solutions.

Who we are looking for

• Exceptional communication skills (both written and verbal) with a customer-first mindset.
• Experience in customer-focused roles ideally within housing or construction.
• Experience delivering excellent customer service, handling queries, and ensuring a positive customer experience.
• Drive to improve delivery for the customer and the business.
• Proficient in Microsoft Office with high IT literacy to support efficient administration, data analysis, and reporting.
• Confident managing multiple tasks, with ability to adapt to changing priorities and work effectively under pressure.
• Excellent planning and time management skills.
• Highly self-motivated with the ability to work autonomously and take initiative.
• Strong problem-solving abilities and capable of finding pragmatic and creative solutions.

Ready to make a difference?

Join our supportive, customer-focused team where your passion for delivering exceptional customer service and problem solving will be truly valued. If you are looking for a role where no day is the same, but you can grow and be part of a collaborative environment whilst ensuring our customers have safe homes to live in, we'd love to hear from you! Apply now and be part of something meaningful!

If this sounds like the ideal role for you and you want to find out more, please contact [e-mail]

This role is Home Based but you will need to live close to the Worcester office, as this is a main hub for the team, so we are looking for people who live in Worcestershire.

Early applications are encouraged. If you are shortlisted to attend an interview, we will contact you via email and mobile to arrange this.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

The Company

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an organization that values you and your contribution, and where you can truly make a difference and change people's lives.

You will join the largest social housing association in the Midlands. We're more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

We recognize the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, please highlight this on your application or discuss it with us at the interview stage. We want to attract the best people and understand that one size does not fit all.

Platform is a great place to work, offering opportunities to get involved, share ideas, and shape our work—from networking groups to community events. This is an exciting time to join us, providing exposure to the wider dynamics of a modern housing association aligned with our 5-year strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group is committed to building an inclusive organization that treats people with respect and creates opportunities for all.

Why Work Here?

Benefits

• Opportunities for further development and training
• Up to 28 days holiday plus bank holidays
• Workplace pension with employer contributions of up to 12%
• Company van and uniform (depending on role)
• Flexible working arrangements with remote working widely available
• iPad and mobile phone (depending on role)

Our Values

• People Matter: We put colleagues and customers at the heart of all we do. Valuing difference, we are open and honest.
• Own It: We do what we say, listen, understand, and are empowered to make decisions. We learn and adapt.
• One Team: We are collaborative and support each other's potential.
• Be Brave: We are curious, courageous, and celebrate successes.