Compliance Officer

Hamilton; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Hamilton is looking for a Compliance Officer to support the compliance culture across its group. The role includes overseeing the Complaints Management Framework and providing timely compliance advice.

Key qualifications include experience in complaints management within an insurance environment and strong knowledge of complaints regulation. The workplace at Hamilton is collaborative, inclusive, and supportive, and they offer a dynamic environment where employees can thrive.

Qualifications

• Demonstrable experience managing or overseeing complaints within an insurance or Lloyd’s environment.
• Ability to prepare MI and regulatory submissions.
• Strong attention to detail with the ability to analyse trends and identify root causes.
• Proven track record of delivering assignments on time and to the required standard.

Responsibilities

• Provision of regulatory and procedural advice related to complaints.
• Assist in developing and maintaining the Complaints Governance framework.
• Maintain the Complaints Management Framework, policies, and procedures.
• Prepare and analyse complaints MI, trends, and root cause analysis.

Skills

Managing or overseeing complaints

Strong working knowledge of complaints regulation

Ability to prepare MI and regulatory submissions

Attention to detail

Interpersonal and communication skills

Critical thinking

Adaptability

Job description

This is an important role within our Global Compliance team, supporting the culture of compliance and good governance across a range of Hamilton group companies.

This role is primarily responsible for assisting in the oversight, coordination and ongoing enhancement of the Complaints Management Framework across the Hamilton Group. The Compliance Officer will act as the central point of coordination for complaints handling, management information, root cause analysis and complaints‑related regulatory returns. The role will also support the preparation and coordination of wider regulatory returns and the collation of information provided to regulators, contributing to effective regulatory engagement and ensuring all compliance reporting obligations are met in a timely and accurate manner.

The role holder will be well‑organised and proactive, using their knowledge, experience and skills to assist the Compliance Managers, Compliance Officer (Business Conduct) and Head of Compliance to provide timely, top‑quality compliance advice. In doing so, the capability to ‘see the big picture beyond the task at hand’, as well as a strong detail orientation, will be crucial to success.

What you will do

• Provision of regulatory and procedural advice in respect of all matters relating to complaints and regulatory returns based on relevant jurisdictional specific regulatory requirements.
• Assist the Business Conduct manager with the development and maintenance of the Hamilton’s Complaints Governance framework, ensuring all elements of complaints are considered.
• Maintain the Complaints Management Framework, policies, procedures and governance documentation.
• Act as first line Compliance contact for complaints‑related queries from the business along with the Compliance Officer for business conduct from an escalation perspective.
• Prepare and analyse complaints MI, trends and root cause analysis for management and senior management, committees and boards.
• Coordinate and prepare complaints regulatory returns across relevant jurisdictions (e.g. FCA, CBI, Lloyd’s), ensuring accuracy and timeliness.
• Support complaint review and analysis as well as regulatory engagement, inspections and information requests.
• Contribute to compliance monitoring reviews and assurance work relevant to areas covered.
• Support preparation of management information, committee papers and board reporting
• Review and analyse internal data and provide returns to regulators and international licensing bodies.
• Support the preparation, completion and submission of routine regulatory returns across relevant jurisdictions, in accordance with applicable regulatory requirements and internal timelines.
• Collate, validate and reconcile data inputs required for regulatory returns, working with internal stakeholders to ensure accuracy and completeness.
• Assist in coordinating inputs and responses to regulatory information requests, including ad‑hoc data requests and follow‑up queries.
• Perform quality checks on regulatory return data prior to submission, escalating any data gaps, inconsistencies or risks to the Compliance Manager.
• Track submission deadlines and maintain a regulatory returns calendar, highlighting upcoming and overdue obligations.
• Assist Compliance Managers in reviewing and maintaining a centralised regulatory returns library, ensuring all submitted returns,
• Assist with regulatory thematic reviews and the collation of data.

What you require for the role

• Demonstrable experience managing or overseeing complaints within an insurance or Lloyd’s environment
• Strong working knowledge of complaints regulation, DISP requirements and customer outcomes
• Ability to prepare MI and regulatory submissions
• Strong attention to detail with the ability to analyse trends and identify root causes
• Understanding of the different regulatory regimes from an insurance perspective, preferably Lloyds, CBI and the FCA.
• A thorough understanding of the role of Compliance in the delivery of an effective complaints framework.
• Well‑developed report writing skills
• Excellent interpersonal and communication skills, with the ability to build effective working relationships at all levels
• Ability to think critically, identify and analyse problems, and develop effective solutions
• Proven track record of delivering assignments on time and to the required standard
• Adaptability and a willingness to learn and improve processes
• Open, innovative and inclusive mindset
• Results‑oriented and growth mindset

What you can expect from us

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.

Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.