Compliance Officer

Citizens Advice Mid Mercia; Cromford CP; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A community-focused charity is seeking an experienced Compliance Officer to support compliance administration, including GDPR and data privacy. The role offers hybrid working and a salary range of £27,000 to £31,000 per annum. The ideal candidate will possess strong organizational skills and attention to detail, along with a proven background in compliance. Join us to make a difference in the heart of your local community.

Benefits

28 days holiday plus bank holidays

Further training opportunities

Pension contributions

Paid DBS application

Supportive work environment

Qualifications

• Specialist experience within a compliance role, with GDPR expertise.
• Good understanding of regulatory requirements and data privacy principles.
• High level of accuracy and thoroughness, with excellent attention to detail.

Responsibilities

• Conduct data protection impact assessments and draft agreements.
• Ensure website/content compliance with legal standards.
• Maintain complaint handling process in line with regulations.

Skills

GDPR expertise

Organisational skills

Document management skills

Microsoft Office 365 proficiency

Attention to detail

Ability to work under pressure

Complaint handling experience

Job description

Ensure the organisation maintains compliance with data protection regulations, keeping all GDPR-compliant policies and procedures under review.

1. Conduct data protection impact assessments (DPIA) and draft data sharing agreements, as appropriate.
2. Review and maintain a complaint handling process in line with regulatory requirements.
3. Ensure all website/social media content complies with legal standards, including GDPR.
4. Draft, review, and update policies and procedures, as required.
5. Deputise for the Head of Compliance & Central Support in compliance-related matters, as required.
6. Keep staff/volunteers on track with their annual mandatory training requirements.

What we offer in return:

• 28 days entitlement plus bank holidays pro-rata.
• Opportunities for further training and continuous professional development.
• Internal progression opportunities.
• Supportive environment.
• Remote/flexible working opportunities, subject to management approval.
• Paid DBS application, where applicable.
• 5% pension contributions.
• 3 months' full contractual pay for maternity, upon meeting qualifying criteria.

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and Telus Health Employee Assistance Programme for all staff and volunteers.

We are seeking an experienced, detail-focused individual to support the Head of Compliance & Central Support in all areas of compliance administration including GDPR/data privacy, website and social media content, contract due diligence, complaints handling, to name but a few. The successful candidate will possess excellent analytical skills, a high level of accuracy and attention to detail, and is able to work at pace in a department that is expected to meet deadlines.

Essential skills and experience:

• Specialist experience within a compliance role, with GDPR expertise.
• Good understanding of regulatory requirements and data privacy principles.
• Excellent organisational and document management skills.
• Proven strong knowledge of Microsoft Office 365 applications (Word, Excel, Outlook).
• High level of accuracy and thoroughness, with excellent attention to detail and a systematic approach to managing tasks.
• Able to work under pressure, to deadlines, in a fast-paced environment.
• Experience of complaint handling.
• Full clean driving licence and use of own vehicle, Disability Confident.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to [website].

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us. Are you an experienced compliance professional who would like to use your expertise to make a difference in a fast-paced and multi-faceted charity? Due to the continued growth and expansion of our services, we have an exciting opportunity for a Compliance Officer to join our Central Support Team.

Additional details:

• Salary: £27,000 to £31,000 per annum (dependent upon experience).
• Hours: 37.5 hrs /wk.
• Location: Hybrid Working - a few days per week from one of our offices, a few days from home depending on service needs.
• Contract: permanent.