Compliance Manager

LendInvest (LSE: LINV); Scotland; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonus scheme

25 days holiday

Pension contributions up to 4%

Regular performance reviews

Give as you earn charitable donations

Professional learning & development

Cycle to work scheme

Electric car loan scheme

Monthly socials & annual offsite

Job summary

LendInvest is seeking a Compliance Manager to provide specialist second-line oversight of Loan Servicing and the wider business, focusing on AML and financial crime risk management. The role involves challenging regulatory data, overseeing BOE and REGDATA submissions, and driving remediation across consumer duty and conduct.

You will interact with the Board and Executive team, ensuring adherence to FCA rules and post-sale customer conduct.

Qualifications

• Proven experience in a Compliance, Risk, or Audit role within UK financial services.
• Expert knowledge of the FCA Handbook (CONC, MCOB) and AML regulations.
• Deep understanding of Consumer Duty and post-sale customer interactions.
• Experience in a senior financial crime prevention role and SAR submissions.
• Ability to influence at Board and Executive level.

Responsibilities

• Provide second-line oversight for AML/financial crime within Loan Servicing and broader business.
• Oversee regulatory reporting and data accuracy in relation to Servicing.
• Review and challenge policy exceptions and risk controls with the 2nd line.
• Lead monitoring of Consumer Duty scorecard and remediation actions.
• Manage relationships with FCA, NCA, and other supervisory bodies.
• Sign-off on high-risk customer approvals including complex structures (EDD).
• Deliver Financial Crime training and awareness across the staff.

Skills

Senior stakeholder management

AML/Financial Crime

Regulatory compliance

Board coordination

Job description

LendInvest is the UK’s leading FinTech platform for property finance. Over the past 18 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.

A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £10 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.

We operate a hybrid working policy across our business to ensure we offer flexibility that is balanced with in-person collaboration. Our teams spend three days per week in the office and two days working remotely.

About your work

The Compliance Manager is an experienced and diligent position responsible for providing specialist second-line oversight and challenge to the critical Loan Servicing operations and the wider business. This role is instrumental in managing key regulatory risks, ensuring adherence to anti-money laundering (AML) and financial crime standards.

Key responsibilities:

Regulatory & Financial Crime Oversight

• Second Line AML Referrals: Act as a key escalation point for complex second-line AML referrals arising from the Servicing team, providing expert guidance, challenge, and sign-off on decisions related to customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring.
• Bank of England (BOE) Oversight: Manage and coordinate the Compliance team's oversight of submissions and regulatory interactions concerning the Bank of England (BOE), ensuring accuracy and timeliness as it relates to Servicing data.
• REGDATA Oversight: Own the Compliance oversight process for reporting obligations, specifically reviewing and challenging data accuracy and control performance related to payment services.
• Overpayment Requests - SOF/SOW Checks: Implement and manage the second-line review of overpayment requests, including:
• Handling ad-hoc referrals from the Servicing team for complex or high-risk Source of Funds (SOF) and Source of Wealth (SOW) checks.
• Conducting retrospective sampling of completed overpayment transactions to test the effectiveness of first-line AML/Financial Crime controls.

Risk and Control Management

• Risk and Control Management: Oversee and challenge the design and operating effectiveness of the Servicing function's key regulatory controls. This includes maintaining the Servicing regulatory risk register and ensuring adequate mitigation for identified risks through Testing.
• Policy Exceptions: Review, challenge, and formally approve/reject requests for policy exceptions raised by the Servicing team, ensuring decisions are aligned with the firm's risk appetite and regulatory requirements.

Consumer Duty and Conduct

• Oversight of Consumer Duty Scorecard: Take ownership of the second-line review of the Servicing Consumer Duty scorecard. Challenge the quality and integrity of data and metrics used, and drive remediation actions where consumer outcomes are falling short of expectations.
• Overall Regulatory Compliance: Provide subject matter expertise on the overall regulatory compliance requirements for the loan servicing lifecycle (e.g., arrears management, collections, customer communications, conduct rules).
• Special Servicing Oversight: Provide enhanced regulatory oversight for Special Servicing activities (e.g., complex restructures, forbearance, litigation, arrears management), ensuring all actions are compliant, fair, and adhere to appropriate conduct standards.

Financial Crime Governance and Strategy

• Policy and Controls: Own and continually assess the adequacy and effectiveness of the firm’s AML, Counter-Terrorist Financing (CTF), Sanctions, and Anti-Bribery & Corruption (ABC) policies, controls, and procedures.
• Independent Oversight: Maintain sufficient seniority and authority to challenge management and the First Line of Defence (1LOD) decisions or practices that may expose the firm to undue financial crime risk.

Reporting, Submissions, and Liaison

• Board Reporting: Provide regular, comprehensive, and clear reports to the Board and Executive Committee on the firm's financial crime risk profile, control effectiveness, resource adequacy, and any material incidents.
• Regulatory Liaison: Act as the secondary point of contact for the FCA and law enforcement agencies (e.g., NCA) on all financial crime matters, responding to requests for information and managing any supervisory queries or reviews.

Operational Oversight and Challenge

• High-Risk Approvals: Provide expert guidance and sign-off on high-risk customer approvals, including complex Beneficial Ownership Structures and Politically Exposed Persons (PEPs), ensuring appropriate Enhanced Due Diligence (EDD) has been completed.
• Transaction Monitoring: Provide second-line oversight and challenge.
• Training & Awareness: Oversee and challenge the design and delivery of Financial Crime training for all staff, ensuring it is tailored to the specific risks of their roles and the firm's business model.

About you

• Essential: Proven experience in a Compliance, Risk, or Audit role within the UK financial services sector, with specific exposure to mortgage/loan servicing.
• Expert knowledge of UK financial services regulation, including the FCA Handbook (CONC, MCOB - this is essential), PSD2, and AML regulations (MLR 2017, JMLSG Guidance).
• Deep practical understanding of the Consumer Duty and its application to post-sale customer interactions.
• Demonstrable experience in a senior financial crime prevention role and a track record of submitting high-quality SARs.
• Proven ability to interact and influence at the Board and Executive level, providing clear, decisive, and actionable advice.
• Excellent analytical skills and strong stakeholder management skills, capable of providing constructive challenge to senior operational leaders.
• Competitive salary + company bonus scheme
• 25 days holiday (increasing with the length of service)
• Matched pension contributions up to 4%
• Regular performance reviews to promote a culture of growth and development
• Give as you earn scheme for charitable donations
• Support for attending conferences and professional learning & development
• Cycle to work schemeElectric car loan scheme
• Monthly socials & annual offsite

Diversity, Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We are happy to discuss and implement reasonable adjustments to support candidates throughout the recruitment process.