Compliance Manager

The Housing Network; Luton; On-site; GBP 35,000 - 50,000; Full time

Job summary

The Housing Network is seeking an experienced Compliance Manager to ensure regulatory compliance across its property portfolio. This pivotal role involves managing key compliance activities, supervising staff, and contributing to internal audits while driving the safety and well-being of residents. The ideal candidate will bring a proactive mindset and strong governance framework understanding.

Qualifications

• Proven experience in property compliance or health and safety role.
• Solid understanding of regulatory areas including Fire Safety and Gas Safety.
• Awareness of GDPR and complaints handling processes.

Responsibilities

• Oversee the timely renewal of statutory compliance across the property portfolio.
• Manage the day-to-day activities of Compliance Administrators.
• Support internal audits and contribute to compliance-related policies.

Skills

Organisational skills

Communication skills

Problem-solving

Education

IOSH / NEBOSH General Certificate

Tools

Microsoft Office (especially Excel)

Job description

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We are The Housing Network (THN), a private Limited Company with a purpose.

We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Role Overview - What is it?

We are seeking an experienced and forward-thinking Compliance Manager to support the delivery of a robust governance and compliance framework across our property portfolio. Reporting to the Head of Compliance & Governance, this pivotal role will take day-to-day responsibility for ensuring regulatory compliance across a broad range of statutory areas, including property safety, safeguarding, data protection, and service performance.

You will lead the coordination and operational delivery of key compliance activities while supervising the Compliance Administrators and working closely with wider teams across the business. The role balances a strong operational focus with governance support functions, such as analysing complaints data, tracking lessons learned, managing documentation, and contributing to policy and audit readiness.

This is an exciting opportunity for a compliance professional looking to take the next step in their career - with scope to influence service design, raise standards, and contribute meaningfully to the safety and wellbeing of residents.

Main Duties - What needs to be done?

Operational Compliance:

Oversee and manage the timely renewal and tracking of all statutory and best-practice compliance areas across the portfolio, including Gas Safety, Electrical Installation Condition Reports (EICRs), Fire Risk Assessments, EPCs, PAT Testing, Emergency Lighting, Smoke Alarm Testing, and HMO Licensing.

Coordinate scheduling with residents, landlords, and contractors, ensuring smooth delivery of inspections, assessments, and remedial works.

Monitor and review compliance data, highlight emerging issues, and escalate concerns where necessary.

Supervise the day-to-day activities of Compliance Administrators, ensuring tasks are completed to a high standard and in line with internal processes.

Governance:

• Responsible for logging, monitoring and analysing complaints, incidents, and non-compliance cases to identify patterns and learning opportunities.
• Support the implementation and tracking of lessons learned from complaints and adverse events to strengthen compliance and safety culture.
• Contribute to internal audits, inspections, and evidence-gathering for regulatory compliance reviews or external assessments.
• Assist in maintaining and reviewing compliance-related policies, procedures, and governance records.

Safeguarding and Data Protection:

• Support the Head of Compliance & Governance in embedding safeguarding awareness into property and contractor interactions.
• Flag safeguarding concerns appropriately and contribute to safe systems of work.
• Monitor data accuracy and contribute to GDPR-compliant document storage, access, and retention.

Contractor Monitoring:

• Assist the Head of Governance & Compliance in tracking contractor performance, verifying that all compliance-related works are delivered to specification and correctly invoiced.
• Support the reconciliation of contractor invoices against completed works and compliance schedules.

Collaboration and Team Culture:

• Act as the first point of contact for day-to-day operational compliance queries within the team, with guidance and escalation support from the Head of Compliance & Governance.
• Build positive working relationships with internal departments and external partners to improve access, reduce delays, and resolve issues collaboratively.
• Work towards departmental KPIs and support the wider strategic goals of the Governance & Compliance function.

Relationships - Who will I be working / engaging with?

Internal Stakeholders:

• Bookings department
• Maintenance department
• Portfolio managers
• Field-based property managers and support workers
• Field-based maintenance operatives

External Stakeholders:

• Landlords and letting agents
• Sub-contractors
• Maintenance contractors
• Our residents

Competencies - Who with and your skill level?

Skills & Experience

• Proven experience in a property compliance, facilities management governance, or health and safety role within any of the following - commercial, housing, local authority, or social care settings.
• Solid understanding of key regulatory areas including Fire Safety, Gas Safety, Electrical Compliance, Asbestos, Legionella, HMO Licensing, and wider property risk management.
• Awareness of governance frameworks, safeguarding responsibilities, GDPR, and complaints handling processes.
• Excellent organisational and communication skills, with the ability to manage competing priorities and supervise others effectively.
• Confident using compliance tracking systems, databases, and Microsoft Office software (especially Excel).
• Able to work independently, exercise sound judgement, and escalate issues appropriately.
• A proactive, improvement-focused mindset and a commitment to resident safety and organisational integrity.

Desirable Qualifications:

• IOSH / NEBOSH General Certificate
• Awareness of the Regulatory Reform (Fire Safety) Order, Gas Safety Regulations, Control of Asbestos Regulations, and Housing Health & Safety Rating System (HHSRS)

Behaviours

• Ability to deal with people who are complex and sometimes challenging.
• Keen to support colleagues and ensure the team is working cohesively and to the same objectives.
• Adaptability and being prepared to help out if circumstances require.
• You will be expected to lead by example and uphold THN's values at all times: -
• act with integrity and respect
• adopt a trauma informed and strength-based approach
• act with due skill, care and diligence
• act with professionalism
• work as part of a team
• act with compassion to those both within the Company and those who we support in the accommodation

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process).