Compliance Manager

Utility Warehouse; Greater London; Hybrid; GBP 70,000 - 105,000; Full time

Benefits offered by this job

Performance bonus 15-40%

Hybrid working (1–2 days in London)

25 days + bank holidays

Matched-contribution pension + life/AD

Private health insurance

Job summary

Utility Warehouse is seeking a Compliance Manager to strengthen our second-line advisory in the general insurance space, reporting into the Senior Financial Services Compliance Manager. You’ll translate FCA expectations and financial crime rules into practical guidance for stakeholders across the business.

You’ll work in a broader Legal & Compliance team, partnering with senior leaders to deliver effective compliance support for Insurance, Consumer Credit, and Cashback Card products, while

Qualifications

• Second-line defence experience in financial services.
• Essential experience with general insurance products.
• Strong knowledge of regulatory compliance and financial crime.
• Proven ability to spot risks and drive proportionate change.

Responsibilities

• Provide second-line defence advisory and oversight for FCA expectations and financial crime rules.
• Support, oversee and advise on incidents, ensuring appropriate remediation actions.
• Collaborate with cross-functional teams to educate on compliance and promote customer outcomes.
• Support change management and regulatory updates to enable business growth.

Skills

Second-line defence

Insurance product expertise

Regulatory & financial crime knowledge

Risk & change management

Job description

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

As we continue to grow our Financial Services compliance team, we’re looking for a Compliance Manager to bolster our expertise in the general insurance space. You'll bring solid compliance advisory experience (as opposed to compliance monitoring) and knowledge of general insurance products, to join us as we continue to grow and develop our suite of products in insurance, payments and consumer credit.

To thrive in this role, you’ll be a natural relationship builder who acts as a trusted partner to our first line of defence, keeping a clear head and offering perspective when tricky compliance incidents crop up. You excel at communication clarity—translating complex regulatory jargon, FCA expectations, and financial crime rules into straightforward, actionable advice for stakeholders at all levels. Digging into the nitty-gritty of scripts, financial promotions, or process design is second nature to you, thanks to your sharp eye for detail. You also bring agility and pragmatism to the table, solving problems with a creative, proportionate mind to find the most appropriate business solutions for our Insurance, Consumer Credit, and Cashback Card products rather than just applying standard methods

We work together. Your team and the people you will work with…

This role reports to the Senior Financial Services Compliance Manager and will be joining a wider team of Legal & Compliance professionals. You'll interact with Senior leaders and colleagues across this business to deliver an effective second line of defence advisory service for our FS products.

We deliver progress. What you’ll do and how you will make an impact.

This is a newly created role joining at a critical phase of development in the business. These are the key responsibilities of the role:

Second line of defence advice

• Being a trusted ‘second line of defence’ advisor to provide oversight and advice to ensure our policies, procedures and processes help us achieve our business objectives while appropriately reflecting the FCA’s expectations, Financial Crime legislation and other relevant regulations.
• Routine compliance support for matters such as process design and scripts, financial promotions, specific complaint or case enquiries, conduct issues and more.
• Supporting, overseeing and advising on incidents as needed, to ensure corrective and remediation actions are appropriate and that controls are improved to reflect lessons learned and root causes.

Compliance monitoring and reporting

• Supporting assessments of the effectiveness of our internal controls, overseeing any work to mitigate gaps or issues.
• Preparing and submitting regulatory reports to the FCA and other third parties or regulatory bodies as appropriate, including Suspicious Activity Reports.
• Supporting upward management or committee reporting on relevant compliance matters, including breach or incident reporting.

Cross functional collaboration

• Acting as a business partner to the first line of defence to support and educate on compliance matters and as a point of contact for internal queries related to regulatory compliance and matters set out below.
• Collaborating with Legal & Compliance colleagues to coordinate perspectives and manage conflicting positions, such as where regulators take different approaches.
• Developing and delivering training to support awareness and understanding. Promoting a culture that supports strong compliance and good customer outcomes.

Change management

• Supporting change, whether driven by internal needs such as business development, or external needs such as regulatory change.
• Scanning the horizon for regulatory news and developments to support your own development and sharing analysis to support business awareness, improvement and preparedness.

Key Experience Required

• Second-line defence experience: You have solid experience in a second line of defence, advisory, compliance role in financial services
• Insurance product expertise: Essential experience working with general insurance products. Exposure to other consumer financial services products (like Consumer Credit or our Cashback Card) is highly desirable.
• Regulatory & financial crime knowledge: Strong knowledge of regulatory compliance in an FCA regulated organisation is essential. If you bring financial crime knowledge and experience, that is a massive plus!
• Risk & change management: A proven track record of spotting compliance-related risks and opportunities, and finding proportionate responses in a changing environment.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Work-life balance: Flexible hybrid working with 1-2 days a week in the office in central London.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card.
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: Options to access private health insurance, dental insurance, or gym membership.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

Nicola Dorrington will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.