Compliance Manager

Prince of Wales Medical Centre; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A healthcare practice in London is seeking a Compliance Manager to oversee regulatory compliance and HR functions. The ideal candidate should have experience in general practice and familiarity with CQC standards. Responsibilities include managing training, complaints, and maintaining compliance documentation. This role requires strong organisational skills and attention to detail.

Qualifications

• Experience of dealing with compliance and mandatory regulations.
• Experience of dealing with CQC regulations and standards.
• Experience and knowledge of HR functions.
• Experience of working in general practice, NHS or healthcare setting.

Responsibilities

• Manage HR functions like recruitment and performance management.
• Ensure compliance with all aspects of CQC.
• Coordinate staff training and complaint management.
• Maintain Clarity TeamNet for effective record keeping.

Skills

Attention to detail

Organisation skills

Knowledge of CQC standards

HR functions

Education

Good standard of education and English language

Tools

Clarity TeamNet

Job description

We are looking for a Compliance Manager to support with the areas of regulatory compliance within the practice.

This is a varied role which requires excellent organisation skills. Attention to detail with a high level of accuracy is essential, as is the ability to prioritise effectively and meet deadlines.

We are ideally looking for a candidate who has experience of working in general practice or has a knowledge of CQC standards and requirements.

Main duties of the job

Working closely with the Business Manager, this newly created role will be responsible for HR functions, contractual documentation and co-ordinating staff training, ensuring CQC compliance, completion of mandatory submissions, complaint management, SEA management, liaising with ICB/PCN, PPG management. They will review and maintain a database/intranet (Clarity TeamNet) and ensure robust record keeping in all areas.

About us

We have 2 GP partners and a full complement of clinical and non-clinical staff, providing care to a patient population of 8,500.We operate from modern purpose-built premises with excellent transport links.

Job responsibilities

HR

HR functions for all employedstaff, including recruitment, employment checks, performance management, retirement, leave entitlement, appraisals etc.

Issuing of offer letters and contracts for staff under the direction of the Business Manager

Ensure HR records are maintained for all staff, including DBS checks, contracts, absenteeism and training records

Implement mandatory and personal development training

Implement induction training for new staff

Arrange and conduct where appropriate appraisals for all admin and clinical staff

Support and mentor staff, both as individuals and as team members

Keep abreast of changes in employment legislation

Maintain up-to-date HR documentation (including job descriptions, employment contracts, DBS checks and employment policies)

Ensure Teamnet staff records including HR Checks, immunisations and staff training are up to date

Organisational

Maintain Clarity Teamnet with agreed process (complaints, significant events etc).

Manage the complaints process

Manage the significant event process

Management of Non-Clinical CASAlerts

Ensure clinical CAS alerts are processed in a timely manner

Liaise with the PPG in conjunction with the Operations Manager

Management of NHS.uk, Google reviews and any other review platform.

Organise staff and patient surveys and review GPPS results

Ensure all mandatory declarations are completed and submitted on time (eDEC, annual complaints return, NWRS, etc)

Manage and process communications from NHSE, the ICB and other stakeholders.

Production of best practice admin audits

CQC

Ensure compliance with all aspects of CQC

Liaise with team members ensuring departmental responsibilities with regards to CQC are completed (prescribing, IPC, etc).

Ensure CQC searches are run regularly and acted on.

Keep up to date with CQC assessment criteria and any other regulatory requirements

Person Specification

Qualifications

• Good standard of education and English language, written and verbal.

Experience

• Experience of dealing with compliance and mandatory regulations
• Experience of dealing with CQC regulations and standards
• Experience and knowledge of HR functions
• Experience of working in general practice, NHS or healthcare setting
• Experience of using Teamnet or an employee intranet/database

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.