Compliance Incident Manager(Homeworker)

TN United Kingdom; Bristol; Remote; GBP 32,000 - 46,000; Full time

Job description

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Compliance Incident Manager (Homeworker), Bristol

Client:

CitySprint

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f0b23e4302b1

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Compliance Incident Manager | Homeworker | Permanent

Salary: £32,000-£45,525 (Dependent on experience)

Shifts: Monday to Friday, 40 hours.

Benefits and perks:

1. An impressive holiday allowance that rises in line with your years of service.
2. Additional day off for your birthday so you can celebrate in style.
3. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
4. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
5. Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
6. Look after your wellbeing with access to a health and wellness program.
7. Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
8. Our ride to work scheme means you can keep fit while saving money – what’s not to like?
9. Travel for cheaper with interest-free season ticket loans (available after a year’s service).

CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same-day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally, we need to secure a top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where YOU come in!

CitySprint has an exciting opportunity for a Compliance Incident Manager.

This role is to support the Head of Risk and Compliance in providing a companywide fast response for the investigation of incidents. You will resolve client issues and internal procedural problems as quickly as possible to promote a culture of openly reporting, investigating and concluding problems quickly.

The main responsibilities within the Compliance Incident Role are:

1. You will effectively manage incidents response to promote a culture of continual improvement and the satisfaction of both internal and external stakeholders and clients.
2. Interpret data and trends to highlight business risks and proactively reduce potential and ongoing problems.
3. Provide detailed and concise reporting to provide business insight.
4. Provide practical solutions to resolve incidents and develop solutions to reduce re-occurrence of persistent problems.

The ideal candidate will demonstrate the following:

1. Keen ability to analyze the root cause of problems and create practical and effective solutions.
2. Confidence to deal with high-pressure and contentious situations in a calm and measured way.
3. Manage multiple projects in a fast-paced environment.
4. Strong verbal & written communication skills, with excellent attention to detail.
5. Proactively reviews and monitors ways of working to ensure best practice and streamline processes to maximize efficiency.
6. Detailed understanding of the UK same-day courier industry.
7. Ability to impartially review a situation and provide a clear and concise assessment.
8. Experience in a similar role.

If this Compliance Incident Manager role sounds like you, we really want to hear from you!

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.