Compliance & Governance Manager - Channel View Medical Group

Torbay and South Devon NHS Foundation Trust; Marlborough; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare provider in the UK is seeking a Compliance & Governance Manager to ensure adherence to regulatory standards including CQC. Responsibilities include managing compliance policies, leading the complaints process, and collaborating with the management team. Ideal candidates should have management experience, preferably in Primary Care. The role offers a supportive environment with a commitment to staff development.

Benefits

Flexible working for carers

Career development opportunities

Qualifications

• Experience in Primary Care is preferable but not essential.
• Management experience is required.
• Understanding of regulatory requirements including CQC standards.

Responsibilities

• Manage compliance policies, audits, and risk assessments.
• Lead formal complaints process and contribute to service improvement.

Job description

Overview

The Compliance & Governance Manager role is key to ensuring the Practice stays compliant with all relevant regulatory requirements, including CQC standards and clinical governance frameworks. The successful Manager will ideally have Primary Care experience. However, this is not essential if they have managerial experience and meet the person specification.

Responsibilities

• Proactively manage policies, audits and risk assessments to maintain high standards of compliance in partnership with the Practice CQC Manager / GP Partner, Practice Manager and wider Management Team.
• Lead the formal complaints process, co-ordinating investigations, writing responses and contributing to service improvement.

About the Practice

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon & Bishopsteignton. We employ a full range of medical and clerical staff to provide the best possible care to our varied patient group. We are part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group. Being part of a PCN enables us to share and gain knowledge and expertise between the different surgeries. We are the first fully integrated care organisation in England and are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere and are committed to investing in our staff both in terms of career development and valuing people.

Carer-Friendly Policy

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a Staff Carers policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

Important Information

• We reserve the right to close vacancies early if we receive a high volume of applications. We encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

Equality and Inclusion

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.