Compliance Coordinator

ISS Facility Services; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facility services provider is seeking a Compliance Coordinator in Stoke-on-Trent. This role involves high-quality administrative, financial, and commercial support, ensuring compliance and service delivery. Candidates should have strong interpersonal and organisational skills, proficiency in Microsoft Office, and experience with CAFM systems like Maximo. The position offers the chance to develop skills in compliance and operations within a dynamic team environment.

Qualifications

• Excellent interpersonal, communication, and presentation skills.
• Strong organisational skills to meet deadlines and prioritise workloads.
• Ability to work collaboratively with operational teams.

Responsibilities

• Act as the central point of contact for various requests.
• Log, allocate, and track reactive works requests using Maximo.
• Manage subcontractors and ensure service delivery.
• Review and audit asset lists and report to stakeholders.

Skills

Interpersonal skills

Organisational skills

Proficiency in Microsoft Office

Experience with CAFM systems

Judgement and decision-making

Confidentiality

Tools

Maximo

Job description

Overview

ISS Compliance Coordinator – Location: Stoke on Trent, ST1 5PZ. Hours of work: 37.5. Contract Type: Permanent. This role is INTERNAL ONLY and we are not accepting external applications at present. If you are external and apply, your application will not be considered. We are seeking a detail-oriented Compliance Coordinator to provide high-quality administrative, financial, and commercial support to the client account management team. You will play a key role in ensuring contractual compliance and supporting service delivery for the Key Account Director, Operations Directors, Finance Team, and the wider account team. This role requires speed, accuracy, and a flexible approach, performing a variety of tasks to a consistently high standard within set timescales. It is an excellent opportunity to develop experience in compliance, operations, and account management within a dynamic team environment.

Responsibilities

• Act as the central point of contact to coordinate site, client, Helpdesk, and ISS stakeholder requests.
• Receive, log, allocate, and track reactive works requests using Maximo, ensuring KPIs are met.
• Monitor and manage all open work orders, ensuring timely follow-ups with managers and suppliers.
• Track, input, and report on all aspects of customer quotes and orders, including uniform POs via Coupa.
• Manage subcontractors, including quotations, raising and receipting POs, permit support, and service delivery.
• Direct, engage, and manage relevant stakeholders across internal and external teams.
• Regularly review and audit asset lists and provide reporting to stakeholders.
• Direct, engage, and manage digital and physical documentation to support service delivery and compliance.
• Maintain accurate records and collaborate with operational teams to support contract compliance.

Qualifications

• Excellent interpersonal, communication, and presentation skills, able to engage with all levels.
• Strong organisational skills with the ability to meet deadlines and prioritise workloads effectively.
• Proficient in Microsoft Office and experienced with CAFM systems, preferably Maximo.
• Ability to work collaboratively with operational teams and maintain accurate records.
• Demonstrates flexibility, adaptability, and the ability to work under pressure.
• Applies sound judgement and decision-making skills to resolve issues efficiently.
• Maintains confidentiality and applies lessons learnt to improve processes and outcomes.