Compliance Coordinator

Uniserve; Felixstowe; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Discretionary Bonus

Pension Scheme

Annual Review

Eye Test Voucher

Interest-Free Loan

Free Parking

Referral Bonus

Private Health Care

EV Charging Points

Flexible Career Path

Supply Chain Academy

Holiday Scheme Upgrade

Apprenticeships

Job summary

Uniserve in Felixstowe is seeking an experienced Customs Compliance Specialist to ensure regulatory compliance across our import operations. You will audit declarations, manage post-clearance actions, and support offshore auditing functions while acting as a subject matter expert for internal teams and clients.

The role requires strong knowledge of customs legislation, Incoterms, and duty regimes, plus proven auditing and training delivery capabilities.

Qualifications

• Proven experience in customs compliance and post-clearance procedures.
• Knowledge of Incoterms, tariff classification, and duty relief regimes.
• Experience auditing declarations and managing post-clearance applications.
• Experience delivering training to clients and teams.
• Strong written and verbal communication with a client-focused approach.
• High proficiency in data analysis and reporting.

Responsibilities

• Audit import declarations for accuracy and compliance.
• Standardize audit processes and report metrics to management.
• Support offshore audit teams and training initiatives.
• Lead post-clearance actions, amendments and disclosures.
• Manage post-clearance applications with authorities.
• Onboard new clients and review master data workflows.
• Respond to trade queries from clients and operations.

Skills

Customs compliance

Import declarations

Post-clearance

Auditing

Training delivery

Data analysis

Client communication

Tools

Customs software

ERP systems

Job description

Qualifications, Experience & Skills:

George Baker are seeking an experienced and detail-oriented Customs Compliance Specialist to ensure the highest standards of regulatory compliance across our import operations. In this role, you will be pivotal in auditing import declarations, executing post-clearance actions, supporting the expansion of our offshored auditing functions, and acting as a subject matter expert for both internal teams and external clients.

Key Responsibilities:

Auditing & Quality Assurance:

• Perform rigorous post-import auditing on import declarations to ensure accuracy, regulatory adherence, and proper duty/VAT application.
• Standardize audit processes, compile reporting metrics, and present results and actionable findings to management.
• Support the transition, ongoing training, and quality monitoring of offshored declaration auditing teams.

Post-Clearance Management & Dispute Resolution:

• Lead post-clearance actions, including preparing and submitting amendments, voluntary disclosures, and duty recovery applications.
• Monitor, track, and manage post-clearance applications through to resolution with customs authorities.
• Investigate, resolve, and root-cause compliance discrepancies or HMRC / authorities' queries.

Client Onboarding & Query Support:

• Onboard new clients by reviewing master data, customs documentation, and establishing compliant operational workflows.
• Serve as a key point of contact for daily trade queries from clients, operational teams, and external regulatory bodies.

Training, Development & Process Improvement:

• Design and deliver targeted training sessions to internal staff and clients on customs compliance best practices and regulatory updates.
• Identify process efficiencies and contribute to continuous improvement initiatives across the compliance function.
• Support ad-hoc customs projects and cross-functional business needs as required.

Qualifications, Experience & Skills:

Essential:

• Proven experience in customs compliance, import declarations, and post-clearance procedures.
• In-depth knowledge of customs legislation, Incoterms, tariff classification, valuation rules, and duty relief regimes.
• Proven track record in auditing declarations and managing complex post-clearance applications.
• Experience delivering training or onboarding external clients and operational teams.
• Strong written and verbal communication skills with a client-focused problem-solving approach.
• High proficiency in data analysis, reporting, and attention to detail.

Desirable:

• Experience working with or overseeing offshored compliance / audit teams.
• Relevant industry qualifications (e.g., UKWA, BIFA, Institute of Export & International Trade, or equivalent customs certifications).
• Proficiency with industry-standard customs broker software and ERP systems.

Benefits:

Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:

• Competitive Salary: We value your skills and commitment
• Discretionary Bonus: Because your hard work deserves to be rewarded
• Pension Scheme: We've got your future covered
• Annual Salary Review: Your growth matters to us
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision
• Interest-Free Company Loan: We're here to support you
• Free On-Site Parking: Convenient and hassle-free
• Referral Bonus £750: Spread the word and earn some extra cash
• Care First Lifestyle Programme: Because your well-being matters
• Flu Jabs Annually: Stay healthy, on us
• Group Life Policy: We've got you covered
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain
• Enhanced Holiday Scheme: we believe loyalty should be rewarded
• Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more
• Private Health Care: We are committed to your wellbeing