Compliance and Risk Officer Complaints Apprentice

Getting In Limited; Derby; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company is offering an apprenticeship for a Compliance and Risk Officer, focusing on building foundational skills in risk and compliance essential for success in a regulated environment. Candidates will gain key qualifications and practical experience while being supported in their career development. The apprenticeship includes comprehensive training in compliance fundamentals and problem-solving within financial practices.

Qualifications

• Ideal for those in early career stages in a FCA-regulated environment.
• Understanding of frameworks, policies, and procedures is essential.

Responsibilities

• Be the point of contact for queries within the system.
• Diagnose and provide IT support for users.
• Produce and maintain documentation for software releases.

Skills

Communication skills

Attention to detail

Organisation skills

Problem solving skills

Administrative skills

Numerical skills

Analytical skills

Logical

Team working

Initiative

Education

Compliance and Risk Officer Apprenticeship Level 3

Qualification from the International Compliance Association (ICA)

Job description

What do you want to search? Keyword Apprenticeship Type Location

Compliance and Risk Officer Complaints Apprentice

Compliance and Risk Officer Complaints Apprentice

, Apply From: 24/06/2025

Learning Provider

Delivered by KAPLAN FINANCIAL LIMITED

Employer

Mortgage Advice Bureau

Vacancy Description

Job duties include:

• Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently.
• Diagnose and provide support for our IT hardware and software, for new and existing users.
• Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends.
• Produce and maintain documentation for upcoming and existing software releases.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• Reduce customer down-time, by use of workarounds and ultimately solutions/fixes.
• Ensure and major incidents are escalated to the appropriate person.

Key Details

Vacancy Title

Compliance and Risk Officer Complaints Apprentice

Employer Description

We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!

Vacancy Location

Capital House, Pride Park Derby UK DE24 8QR

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000326893

Key Dates

Apply From

24/06/2025

Closing Date For Applications

2025-07-12 23:59:59

Interview Begin From

Possible Start Date

2025-08-04 00:00:00

Training

Training to be Provided

Compliance and Risk Officer Apprenticeship Level 3.

Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry.

Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues.

It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).

Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance.

Also included in the apprenticeship:

• ICA Public Workshops.
• Optional Microsoft Specialist Skills.
• Application of skills.
• Development Sessions.
• Portfolio of Evidence.
• Professional Discussion.
• Interview.

For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.

Learning Provider

KAPLAN FINANCIAL LIMITED

Skills Required

Communication skillsAttention to detailOrganisation skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiative

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