Compliance and Quality Manager (Architectural Hardware): Joseph Giles Ltd

Manor Royal Business District; Crawley; On-site; GBP 100,000 - 125,000; Full time

Job description

Compliance and Quality Manager (Architectural Hardware)

Reports to: Operations Director

The Compliance and Quality System Manager ensures that the company's door, window, joinery and related hardware products comply with Country relevant Regulations and Standards including but not limited to British Standards (BS), European Norms (EN) and Construction Products Regulation (CPR).

This role establishes and maintains the Quality Management System (QMS), oversees regulatory compliance, and supports product certification, audits, and continuous improvement to meet safety, performance, and legal requirements.

Responsibilities:

• Regulatory & Product Compliance (British Standards, EN Standards & CPR)
• Ensure compliance with key British Standards (BS) and European Norms (EN) for the Joseph Giles products.
• Advise and support the Business with regulatory requirements for other countries it supplies or plans to supply product to.
• Maintain and update Declarations of Performance (DoP) and technical documentation in compliance with BS, CE Marking, UKCA, and CPR.
• Coordinate with Notified Bodies and testing laboratories to ensure certification requirements are met.
• Monitor regulatory changes and update compliance programs accordingly.
• Assist R&D and manufacturing teams in ensuring product design, material selection, and testing align with compliance requirements.
• Ensure compliance with other relevant regulations or requirements such as EMS, EPR, REACH, WEEE and RoHS.
• Monitor and maintain Supplier product compliance certification as may be required.

Quality Management System (QMS) Administration

• Establish, manage and maintain document control, internal audits, and QMS documentation in compliance with ISO 9001, ISO 14001, and ISO 45001.
• Lead potential ISO 9001 accreditation process including assistance with external audits.
• Conduct ongoing internal training and audits in order to develop and establish the required quality and compliance culture.
• Oversee non-conformance management (NCRs), corrective & preventive actions (CAPA), and root cause analysis (RCA).
• Support the Engineering Design team with the implementation and maintenance of product testing programs to ensure compliance with safety, durability, and other performance requirements.

Process Improvement & Reporting

• Analyze compliance and quality data to drive improvements in product performance, durability, and security.
• Work with cross-functional teams to create understanding and awareness of best practices in quality and compliance.
• Prepare and present compliance reports and audit findings to senior management.

Software Knowledge:

• MS Office Suite – Advanced
• QMS Software applications including process mapping e.g. Visio – Advanced
• ERP System – Experienced

User Skills Required:

• Knowledge of British Standards (BS), EN Standards, Construction Products Regulation (CPR), CE Marking, and UKCA requirements.
• Familiarity with ISO 9001, ISO 14001, ISO 45001, and PAS 24 testing requirements.
• Strong knowledge of product development, design and testing procedures, compliance risk assessment, and quality assurance.
• Proficiency in quality management software and regulatory compliance tools.
• Strong analytical skills, problem-solving abilities, and attention to detail.
• Excellent communication and stakeholder management skills to liaise with regulatory bodies and suppliers.

Education / Experience

• Formal qualification in Quality Management, Engineering, Regulatory Affairs, or a related field.
• 3-5 years of experience in compliance, product certification, or quality management in a similar “manufacturing for the construction and building industry” sector.

This Job Description forms part of the contract of employment of the person appointed to this post. It reflects the position at the present time only and may be changed at the discretion of the management. As a general term of employment, the Company may make any necessary changes in job content or may require the post holder to undertake other duties, at any location in the Company, provided that such changes are appropriate to the employee's remuneration and status.