Compliance and Quality Improvement Officer

Integrated Care System; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic opportunity has arisen for a Compliance and Quality Improvement Officer at a healthcare partnership serving over 280,000 patients. The role involves data analysis, report generation, and ensuring compliance with regulatory standards, contributing to patient safety and quality improvement efforts.

Benefits

Annual leave minimum 27 days plus 8 bank holidays

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Wellbeing support and initiatives

Qualifications

• Experience in gathering and analyzing complex data.
• Knowledge of CQC regulatory requirements essential.
• Proven track record in report writing and quality improvement initiatives.

Responsibilities

• Collecting and analyzing data to generate reports and visualizations.
• Monitoring complaints and significant events across practices.
• Participating in CQC inspections preparation.

Skills

Data analysis

Report writing

Analytical skills

Effective communication

Organizational skills

Education

NVQ Level 3 or equivalent

ECDL or equivalent

Job description

Compliance and Quality Improvement Officer

Are you passionate about patient safety and quality improvement? Do you want to support a network of GP practices in enhancing their compliance and quality improvement efforts? Join our dynamic and forward-thinking team at Our Health Partnership (OHP) as a Compliance & Quality Improvement Officer.

Main duties of the job

The Contracts and Quality Improvement Officer is a key post within the OHP central team. The role involves collecting and analyzing data from OHP central and across practices and PCNs to generate reports, dashboards, and visualizations that support business decisions and ensure compliance with CQC and other regulatory bodies.

The role includes participation in the operational out-of-hours on-call rota.

The post will jointly lead all aspects of CQC analysis for our member practices, providing support and preparing for CQC inspections.

The post holder will also monitor and analyze OHP practice complaints and significant events via the OHP intranet, TeamNet.

About us

Our Health Partnership was established by local GPs passionate about providing high-quality primary care and effectively using their skills for patient benefit.

We are a GP partnership of 30 practices with 39 surgeries, serving approximately 280,000 patients in Birmingham, Wolverhampton, and Shropshire.

Benefits of joining OHP

• Annual leave minimum 27 days plus 8 bank holidays (pro-rata)
• Employee discounts and benefits scheme
• Employee assistance programme (EAP)
• Wellbeing support and initiatives

Job responsibilities

Please see the attached job description and person specification for full details.

Person Specification

Experience

• Gathering and analyzing complex and sensitive business information
• Report writing using complex data from various sources
• Working with complex databases and generating accurate reports
• Interacting with a range of individuals including patients, staff, managers, and external organizations
• Coordinating workloads in challenging environments
• Managing risks and reporting
• Influencing, motivating, and negotiating for change
• Knowledge of CQC regulatory requirements
• Managing projects and delivering quality improvement initiatives

Skills

• Understanding and communicating complex ideas
• Establishing effective relationships with staff and external entities
• Active listening and perspective-taking
• Strong analytical skills and attention to detail
• Producing error-free reports and correspondence
• Escalating concerns promptly
• Effective written and verbal communication
• Excellent organizational and time management skills
• Prioritization skills
• Data analysis and reporting
• Managing large volumes of complex work
• Developing and delivering presentations for diverse audiences

Qualifications

• NVQ Level 3 or equivalent
• Ongoing professional development in the past 3 years
• ECDL or equivalent