Compliance and Complaints Co-ordinator

Bureau Land; Salford; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Compliance and Complaints Co-ordinator, where your expertise will shape the future of compliance and customer care in the insurance industry. This newly created role focuses 70% on managing complaints and 30% on compliance coordination, making it perfect for someone eager to make a significant impact. You will ensure adherence to FCA regulations while championing customer fairness and supporting vulnerable customers. With a highly competitive salary, hybrid working opportunities, and a range of benefits, this position offers a fantastic chance to advance your career in a supportive environment. If you're ready to take the next step, this role is for you!

Benefits

Highly competitive salary plus bonus

Enhanced pension offering

Private medical insurance

Hybrid working opportunities

25 days’ holiday and your birthday off

Qualification support and internal training programs

Group life insurance

Qualifications

• Experience in the insurance industry, especially in compliance and complaints.
• Strong understanding of FCA regulations and customer fairness.

Responsibilities

• Monitor compliance with FCA regulations and manage customer complaints effectively.
• Support vulnerable customers and suggest process improvements.

Skills

Complaints Management

Compliance Coordination

FCA Regulations

GDPR Knowledge

Organisational Skills

Communication Skills

Attention to Detail

Job description

Shape the future of compliance and customer care in the insurance industry with a role that makes a real difference.

We are currently partnering with one of our key clients in their search for a Compliance and Complaints Co-ordinator. This is a newly created role that’s ideal for someone with experience in complaints/compliance within insurance who really wants to make an impact in their next role! The Compliance and Complaints Co-ordinator role will be 70% complaints management and 30% compliance co-ordination.

Flawless organisational and communication skills, as well as emotional maturity, are absolutely essential for this position!

Key Responsibilities:

1. Compliance Monitoring & Risk Management:
   • Support compliance with FCA regulations and internal standards, ensuring risks are identified and mitigated.
   • Help maintain a culture of ethical compliance and customer fairness.
2. Customer Complaints Management:
   • Manage the complaints process, ensuring timely and fair resolution in line with FCA DISP requirements.
   • Identify trends and root causes and suggest process improvements.
3. Vulnerable Customer Support:
   • Ensure the company’s processes meet FCA guidelines for vulnerable customers.

The Ideal Compliance and Complaints Co-ordinator:

• You MUST have experience working within the insurance industry, ideally within compliance and/or complaints departments.
• Strong understanding of FCA regulations, including DISP, vulnerable customers, and GDPR.
• Proven experience in handling customer complaints and DSARs.
• Excellent organisational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Strong communication skills, with the ability to work both independently and collaboratively with teams.

Benefits of the Compliance and Complaints Co-ordinator:

• Highly competitive salary plus bonus
• Enhanced pension offering
• Private medical insurance
• Hybrid working opportunities
• 25 days’ holiday and your birthday off
• Qualification support and internal training programs
• Group life insurance
• Plus, much more!

Ready to Take the Next Step?

If you're an experienced Compliance or Complaints Co-ordinator looking for a fresh opportunity for the new year, apply with your CV today!

Call one of our specialist consultants at 0161 834 4747 and quote job reference NJR15429.