Compliance and Administration Assistant

Catch22; Liverpool; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Catch22 is seeking an organised administrative professional to support the Connect to Work programme in Liverpool. You will manage compliance and data records, ensuring accuracy and alignment with contractual requirements.

Hybrid working is expected, with 37 hours per week and a normal pattern of office presence in Liverpool. The role focuses on GDPR compliance, data security, and quality assurance across audits and records management.

Qualifications

• Understanding of compliance, GDPR and data security requirements.
• Strong administration and organisational skills with excellent attention to detail.
• Experience of maintaining accurate records and CRM systems.
• Ability to conduct data quality checks and support audit activities.
• Strong interpersonal skills with the ability to work effectively as part of a team.
• Experience within employability, welfare-to-work, skills, or related support services programmes.

Responsibilities

• Supporting compliance & administration activities across the Liverpool Connect to Work programme
• Assisting the Employment Specialists with accuracy of participant and programme records on the CRM system.
• Supporting data quality checks, file reviews, and audit activity to ensure compliance with contractual requirements.
• Assisting with the preparation of documentation required for internal audits, external audits, and monitoring activity.
• Supporting compliance processes associated with Catch22, Liverpool City Region Combined Authority and the prime provider's quality standards.
• Assisting with fidelity checks and quality assurance activity to help ensure delivery aligns with the Supported Employment Fidelity Scale (SEQF) framework
• Ensuring information is managed securely and in accordance with GDPR, data protection, and information security requirements.
• Providing administrative support to programme delivery, meetings, events, and operational activities as required.

Skills

GDPR & data security

Administration

CRM systems

Data quality checks

Teamwork

Attention to detail

Education

GCSE level

Job description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.

Job Description

You will work closely with the Connect to Work team leader and employment specialists to ensure all administrative and compliance activities are completed accurately, efficiently, and in line with contractual requirements for the Connect to Work contract (St Helens & Wirral delivery areas). You will support the delivery of the Connect to Work programme by maintaining high-quality records, preparing for audits, and helping ensure compliance with contract, data security, and quality standards.

Your day-to-day responsibilities will be:

• Supporting compliance & administration activities across the Liverpool Connect to Work programme
• Assisting the Employment Specialists with accuracy of participant and programme records on the CRM system.
• Supporting data quality checks, file reviews, and audit activity to ensure compliance with contractual requirements.
• Assisting with the preparation of documentation required for internal audits, external audits, and monitoring activity.
• Supporting compliance processes associated with Catch22, Liverpool City Region Combined Authority and the prime provider's quality standards.
• Assisting with fidelity checks and quality assurance activity to help ensure delivery aligns with the Supported Employment Fidelity Scale (SEQF) framework
• Ensuring information is managed securely and in accordance with GDPR, data protection, and information security requirements.
• Providing administrative support to programme delivery, meetings, events, and operational activities as required.

Qualifications

Educated to GCSE level

Essential criteria:

• Understanding of compliance, GDPR and data security requirements.
• Strong administration and organisational skills with excellent attention to detail.
• Experience of maintaining accurate records and CRM systems.
• Ability to conduct data quality checks and support audit activities.
• Strong interpersonal skills with the ability to work effectively as part of a team.
• Experience within employability, welfare-to-work, skills, or related support services programmes.

Additional Information

• Salary: £28,000 - £28,500
• Hours: 37 hours per week
• Contract: Full-time, permanent
• Hybrid Working: Expectation of being office based at least 3 days a week in Liverpool

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.