Compliance Analyst

Good Energy; Chippenham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Home working allowance

Travel allowance

Development allowance

Annual bonus

25 days leave + birthday day

Job summary

Good Energy is hiring a proactive Compliance Analyst to support regulatory, governance and information security obligations. The role spans energy regulation, QA, and second-line assurance, leveraging BI tools to provide data-led insights and drive improvements.

You’ll collaborate with multiple teams to identify risks, test controls, and report findings, including data protection considerations and regulatory coordination. Hybrid working and regular office presence in Chippenham are expected.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Proven experience in quality assurance, control testing, compliance monitoring, data analysis, or assurance activity.
• Sound understanding of BI tools (Power BI) and data exception reporting.

Responsibilities

• Quality Assurance & Frameworks: carry out regular quality and compliance reviews across operations to ensure alignment with policies and regulations.
• Compliance & Second-Line Testing: conduct second line-of-defence testing to support ongoing regulatory obligations.
• BI Dashboards & Data Integrity: develop and maintain BI dashboards to visualise compliance metrics, KPIs, trends, and data integrity issues.
• Performance Improvement & Process Mapping: measure performance, map current/future processes, and recommend improvements.
• Control Validation & Innovation: design and deliver control validation checks, using automation and AI where appropriate to identify non-compliance and weaknesses.
• Stakeholder Communication & Reporting: clearly communicate findings, actions, and root causes to stakeholders; assist with investigations via data gathering and reporting.
• Regulatory Coordination & Data Protection: support RFIs and external reporting, assist with data protection compliance.

Skills

Communication

Analytical thinking

Problem solving

Stakeholder management

Quality assurance

Data analysis

Regulatory knowledge

BI awareness

Tools

Power BI

Job description

No day will be the same - here are some of the highlights

We have an exciting opportunity for a proactive, data driven Compliance Analyst to join our growing team. You’ll play a key role in ensuring the business meets its regulatory, governance, and compliance obligations.

This dynamic role spans energy regulation, information and operational governance, quality assurance, and second-line assurance activity. You’ll work closely with teams across the business, using BI tools and data-led insight to provide assurance, identify risks, and drive continuous improvement.

Key Responsibilities

• Quality Assurance & Frameworks: Carry out regular quality and compliance reviews across operations (including telephony, email, customer journeys, and higher-risk regulated processes) to ensure alignment with policies and regulations, while supporting the development and maintenance of QA frameworks aligned with Good Energy's risk operating model.
• Compliance & Second-Line Testing: Conduct second line-of-defence testing across the business to support ongoing compliance with regulatory and legal obligations, including relevant supply licence conditions, industry codes, and internal policy requirements.
• BI Dashboards & Data Integrity: Develop, maintain, and use BI tools (such as Power BI) to build dashboards and data exception reporting that clearly visualise compliance metrics, KPIs, trends, data integrity issues, and areas requiring further review.
• Performance Improvement & Process Mapping: Measure performance, document current and future process flows to support risk identification and control design, and recommend practical improvements to processes, controls, reporting, training, and colleague guidance.
• Control Validation & Innovation: Design and deliver enduring, proportionate control validation checks, leveraging automation and AI where appropriate, to identify non-compliance, control weaknesses, and improvement opportunities.
• Stakeholder Communication & Reporting: Communicate findings clearly to stakeholders, including control failures, non-compliances, trends, root causes, and recommended corrective actions, while assisting with internal investigations through data gathering, analysis, evidence review, and reporting.
• Regulatory Coordination & Data Protection: Support the coordination of Requests for Information (RFIs) and regular external reporting requirements alongside internal data stewards, and assist with data protection compliance (breach investigations, Data Protection Impact Assessments, and general enquiries).

What you’ll need to succeed

We’re seeking an analytical, collaborative individual who can build strong working relationships across the business while delivering independent second-line oversight. You can turn complex data, risks, and findings into clear, straightforward recommendations that drive practical improvements.

You’ll be comfortable using BI tools such as Power BI to track metrics, spot trends, and uncover control gaps with a curious mind for how automation and AI can streamline testing. Motivated and comfortable working under your own initiative, you’ll take the lead on embedding robust governance and compliance practices, supported by a collaborative team.

• Excellent written and verbal communication skills, with the ability to present findings, recommendations, and guidance clearly to varied audiences.
• Strong problem-solving and analytical skills, with the ability to identify, analyse, and explain data quality, process, and compliance issues.
• Proven experience in quality assurance, control testing, compliance monitoring, data analysis, or assurance activity.
• Sound understanding of BI tools (such as Power BI) and experience with data exception reporting.
• Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across operational and support teams.
• Ability to work independently, manage competing priorities, and adapt to shifting business needs.
• A genuine interest in regulation, compliance, risk management, and continuous improvement.
• Experience working in a risk, compliance, quality assurance, or second-line assurance function supporting a range of disciplines.
• Knowledge of Ofgem supply licence conditions, relevant law, and industry code agreements for energy supply.
• Awareness or experience of working within a Three Lines of Defence framework, particularly in a second-line capacity to provide assurance over risk management and control effectiveness.
• Understanding of data protection regulations, including UK GDPR and the Data Protection Act 2018.
• Experience in process analysis or process design to understand risks and inform control design.
• Previous experience working in the energy sector or a similarly regulated environment.

Hybrid working explained: When and where you’ll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office once a month / once a quarter, based on location.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:

£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.

£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

About Good Energy

Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology.

We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share.

As a Which? Eco Provider, certified B Corp, and Friends of the Earth–recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated ‘Excellent’ on Trustpilot and recognised as World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace.

Now part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.

Our Commitment

We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.