Compliance Analyst

talenIQ Ltd; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a fast-growing FinTech company in Cardiff for a Service Delivery Agent. This role is pivotal in enhancing customer experience through effective service delivery and operational expertise. You will be at the forefront of establishing a new service, requiring exceptional customer service skills and the ability to manage multiple tasks in a dynamic environment. With a focus on banking and financial services, your contributions will directly impact service quality and customer satisfaction. If you are passionate about making a difference in the financial technology space and thrive in a hybrid working environment, this is the perfect role for you.

Benefits

Bonus Scheme

Excellent Benefits

Flexible Working Hours

Qualifications

• Proven experience in a service delivery environment with strong customer service skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Deliver efficient service by providing on-the-ground support in a hybrid role.
• Manage service processes end-to-end while maintaining high customer satisfaction.

Skills

Customer Service Skills

Analytical Skills

Problem Solving

Communication Skills

Time Management

Education

Experience in Financial Services

Experience in Banking or Insurance

Job description

Service Delivery Agent / Customer Support (Anti-Money Laundering & Compliance Services)

We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established.

We are looking for somebody who has worked in a contact centre / service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a team setting up a new service which comes with exciting career prospects for the right person.

Our client would like previous experience in banking, financial services, or the insurance industry working as part of a service-based business. You will be responsible for the efficient and effective delivery of various services, by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction.

Experience required:

1. Proven experience in a service delivery environment, demonstrating exceptional customer experience skills.
2. Proven track record of managing customer expectations and resolving issues effectively.
3. Service payment processing and chasing. Have implemented process improvements that enhance efficiency, effectiveness, and quality.
4. Ability to manage multiple tasks and meet deadlines in a fast-paced, cross-functional environment.
5. Basic troubleshooting skills for common technical issues within service delivery.
6. Ability to communicate fluently with both technical and non-technical audiences.

You will also be required to manage the service processes end-to-end, often against tight deadlines and have previous experience in financial services, banking, or a similar sector. If you are passionate about customer service and are excited to work in the financial technology space, apply today and make a difference!

This is a hybrid role with 2-3 days minimum office based days per week in Cardiff city centre.

Urgent hiring: Immediate start available

We are looking to fill this role as soon as possible and need candidates who are available to start immediately or within the next two weeks. If you're ready to hit the ground running and are eager to make an impact quickly, we encourage you to apply today! As well as the basic salary, there will be a bonus scheme and excellent benefits.

This is an excellent opportunity for individuals who can join our team without delay.