Compliance Advice Manager – Retail, Mortgages & Financial Wellbeing - 12 month FTC

Nationwide; Swindon; On-site; GBP 50,000 - 80,000; Full time

Job summary

Nationwide is seeking a regulatory risk expert focusing on mortgages. You will oversee compliance with FCA regulations, support strategic initiatives, and manage stakeholder relationships. The role involves handling complex data for governance and providing actionable insights for decision-making. Join a collaborative environment where your expertise shapes the future of mortgage regulation.

Benefits

Personal pension with employer contributions

Paid volunteering days

Life assurance at 8x salary

Salary sacrifice benefits

Health and wellness access

Annual performance related bonus

Career development training

25 days holiday, pro rata

Qualifications

• Extensive knowledge of mortgage regulation, including MCOB and Consumer Duty.
• Strong technical understanding of retail banking and mortgage products.
• Ability to manage conflicting priorities effectively.

Responsibilities

• Managing high-priority strategic initiatives related to mortgages.
• Providing expert advice on FCA regulation.
• Interpreting regulatory requirements and overseeing implementation.

Skills

Knowledge of FCA Handbook

Stakeholder engagement

Data analysis

Risk assessment

Communication

Education

Experience in risk and compliance function

Job description

With a focus on Mortgages, you will be responsible for regulatory and conduct risk oversight across new and evolving regulation, business strategy and other strategically important change initiatives.

This will include oversight of mortgages strategy and product development, high profile projects and initiatives, as well as reactive work in relation to issues and incidents. As a subject matter expert, you will be expected to provide in the moment regulatory and conduct risk advice and challenge as well as analysis of data/Management Information (MI), providing timely upward briefings on key developments.

You will be providing expert advice on FCA regulation, with a focus on mortgages and the Consumer Duty. Working closely with the wider second line risk team and business stakeholders your specialist advice will be key to ensuring regulatory compliance, enabling Nationwide to support its customers in achieving their financial objectives, through products and services that meet their needs, offer fair value and ultimately deliver good outcomes.

This role sits within the Risk function. It forms part of our second line of defence and is responsible for providing advice, support and challenge to the first line. We are at the forefront of complex regulatory change, supporting strategically important projects, providing real-time advice and subject matter expertise on all aspects of the relevant regulatory perimeter. We identify, highlight and help mitigate conduct, compliance and operational risks. This is vital to ensure that Nationwide achieves its strategic ambitions, remains compliant and delivers good outcomes for customers

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London offices. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be managing an exciting portfolio of work including several high-priority strategic/product initiatives and interpreting as well as overseeing the business’ implementation of new and evolving regulation. This is particularly important noting the FCA’s significant focus on growth and simplification of the mortgage regulatory landscape.

As the role is exceptionally varied given the breadth of stakeholders and initiatives you will support, no two days will be the same. One moment you could be advising on a specific product change, the next, supporting a high-profile programme at key forums/meetings involving multiple stakeholders. You will work with colleagues from across mortgages (including Buy to Let and Credit Risk) to support their strategic aims, ensuring delivery in a safe way that puts our customers and members at the heart of the decision-making process.

You will also be reviewing mortgages data and Management Information (MI), including governance papers for senior committees which often include complex data relating to customer outcomes and operational risks, and providing briefings to senior management to support strong second line oversight and challenge.

About you

• Extensive knowledge of the FCA Handbook relating to mortgages regulation, including MCOB and the Consumer Duty, evidenced by proven experience in a risk and/or compliance function within a regulated financial institution.
• Strong technical understanding of retail banking and mortgage products (including Buy to Let), with proven experience of advising on regulatory and conduct considerations.
• Flexibility and presence to manage a portfolio of work, including large projects, effectively managing conflicting priorities.
• Proven ability to interpret and apply regulatory requirements in a practical business context, using data-driven insights to identify and articulate regulatory and conduct risks.
• Strong stakeholder engagement skills, demonstrated by successful collaboration with cross-functional teams and influencing at a senior level. Evidence of building consensus and driving action on risk and compliance matters.
• Excellent written and verbal communication skills, with a track record of producing high-quality advice notes, briefings, or presentations. With the ability to provide examples of advising and/or influencing senior stakeholders on regulatory and conduct risk.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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