Compliance Administrator

Get Staffed Online Recruitment Limited; Kingston upon Hull; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading player in the regulated gambling industry seeks a Deputy Compliance and CRM Officer/Assistant. This role involves supporting compliance strategies, customer relationship management, and risk management in a dynamic setting. The successful candidate will join a supportive team focused on ethical practices and compliance excellence, offering a chance to be part of a rapidly growing industry.

Benefits

On-site Parking

Private Health Scheme

Annual Salary Reviews

Qualifications

• Experience in Compliance/AML role preferred.
• Knowledge of Customer Due Diligence processes (KYC & EDD).
• Familiar with AML and CTF regulations.

Responsibilities

• Perform KYC verifications during customer onboarding.
• Assist in monitoring and analysing customer transactions.
• Support the development of CRM strategies to enhance retention.

Skills

Attention to Detail

Analytical Skills

Problem-Solving Skills

Communication Skills

Tools

Zendesk

LexisNexis

Job description

Social network you want to login/join with:

Are you a dedicated and hardworking Administrator looking for an opportunity where your efforts and expertise are truly valued?

Are you a passionate compliance enthusiast, with experience working in Regulatory Industries, eager to advance your career within a world-class business?

Do you want to join a supportive environment thatrecognises and appreciates your diligent efforts?

Imagine being part of a fast-paced, dynamic and forward-thinking organisation that is committed to maintaining the highest standards of compliance, integrity and customer satisfaction, and where your achievements are celebrated.

If this is you, then read on…

Our client is a leading player in the regulated gambling industry, offering a wide range of existing top-class products and services. They are seeking a Deputy Compliance and CRM Officer/Assistant to join their team, support the execution of compliance strategies and enhance their customer relationship management efforts.

** Benefits On Offer **

• The opportunity to work within a dynamic and rapidly growing industry
• Be part of a growing team, dedicated to responsible and ethical business practices
• On-site Parking
• Private Health Scheme
• Annual Salary Reviews

Full Time, Permanent, Office-based

8am – 4.30pm (40 hours)

Compliance Responsibilities:

• Customer Due Diligence: Perform KYC verifications during customer onboarding, ensuring accurate and thorough due diligence reviews. Conduct Enhanced Due Diligence (EDD) on high-risk and PEP customers.
• Ensure compliance with anti-money laundering (AML) and Responsible Gambling policies.
• Transaction Monitoring: Assist in monitoring and analysing customer transactions to identify suspicious activity. Report potential fraud or unusual transactions to the MLRO/Compliance Manager for further review.
• Compliance Support: Periodically review and update customer risk profiles, ID documents, proof of address, and conduct background checks.
• Documentation and Reporting: Maintain detailed records of customer due diligence reviews, investigations, and decisions.
• IT and System Development: Assist in developing IT tools and programs to improve compliance processes.
• Monitor high-risk customers and ensure appropriate actions are taken in accordance with company policies.
• Proactively identify and manage risks related to customer behaviour, transactions, and regulatory compliance.
• Perform customer interaction calls when needed.

Customer Relationship Management Responsibilities:

• Support the development and execution of CRM strategies to enhance customer retention, loyalty, and satisfaction.
• Analyse customer data and trends to identify opportunities for improving customer engagement and communication.
• Monitor and resolve any customer complaints related to compliance issues or regulatory concerns.

Job Experience Requirements:

• Knowledge of customer due diligence processes, including Enhanced Due Diligence (EDD and Know Your Customer (KYC).
• Familiarity with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• Strong organisational and time management skills.
• Proactive and determined attitude.
• Prior experience in a Compliance/AML role (preferred).
• Experience with Zendesk and LexisNexis (preferred).

Skills Needed:

• Excellent attention to detail with strong organisational and time-management skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong communication skills, both written and verbal.

If you want to join a well-established business and be acatalyst for their future growth, then, this is the job for you!

Our client's selection process is unique in the marketplace and attracts motivated, productive teammembers, who they know will be successful and have a great career with them.They look forward to hearing from you…don’t miss this opportunity.